We are looking for a full-time Guest Service Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Some of the responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you!
The Guest Service Agent role is a Full-time, hourly position. The successful candidate's schedule with be discussed during interview.
Ultimately, you will help create a pleasant and memorable stay for our guests.
This position is a full-time role, working at the front desk.
Hours and Days of work are to be discussed during the interview.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Requirements
- Work experience as a Guest Service Agent, Receptionist or similar role
- Experience with hotel reservations software OPERA Cloud.
- Understanding of how travel planning websites operate, like Booking and Expedia.
- Guest Service Orientation.
- Excellent communication and organizational skills
- Degree in hotel management is a plus.
Work Remotely
Job Types: Full-time, Permanent
Pay: From $15.35 per hour
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care
Experience:
- Hotel Front Desk: 1 year (required)
- OPERA Cloud: 1 year (preferred)
Work Location: In person
