Location: Toronto, ON
Onsite Flexibility: Hybrid 4 days a week
- Position Type: Contract
-
Contract Duration: 2 months (extension possible; conversion to permanent possible)
-
Pay Rate: C$37.00 C$44.00 / Hour (CAD)
-
Shift / Schedule: Monday Friday, core business hours; overtime as needed
-
Travel Requirements: Not required
In this role, you will support and evolve TD's Enterprise Real Estate technology platform by applying strong, hands-on experience working within workflow-driven systems. You will act as a key bridge between Enterprise Real Estate stakeholders and technology delivery teams, translating business needs into well-defined functional requirements and ensuring solutions align with platform capabilities and best practices.
This role is best suited to a seasoned, hands-on Business Analyst with experience working directly within enterprise applications and workflow engines. The successful candidate will have a strong understanding of how systems are designed to operate, with the ability to work through applications to understand process flows, system behavior, and module functionality, and translate those into clear, structured documentation.
A key focus of the role is to support the modernization of the platform by leveraging out-of-the-box (OOTB) capabilities and standardizing workflows. The candidate should be comfortable analyzing how processes should function within the system, identifying opportunities to simplify and align to platform capabilities, and producing documentation that reflects intended system design and behavior.
The role requires strong analytical thinking, attention to detail, and the ability to move between business and system perspectives. The candidate must be comfortable working in a complex, cross-functional enterprise environment, collaborating with both business stakeholders and technology teams.
Experience with IBM TRIRIGA is considered an asset; however, candidates with strong experience in similar workflow-based platforms (such as Pega or other BPM tools) will also be considered.
- Lead a structured, disciplined business analysis approach to plan, elicit, analyze, document, communicate, and manage business requirements throughout the project lifecycle.
-
Apply a wide range of requirements elicitation techniques (e.g., workshops, interviews, process walkthroughs, document analysis) to probe, challenge, clarify, and validate requirements with business and technology stakeholders.
-
Identify, document, and validate current state business processes, and collaborate with business and technology partners to design and document future state processes and solutions leveraging IBM TRIRIGA best practices.
-
Act as a key liaison between stakeholders and technology delivery teams, ensuring clear understanding and translation of business needs into:
- Functional and system requirements - Testing strategies and artifacts
-
Collaborate closely with technology partners and stakeholders to provide recommendations that support effective solution design, configuration, and delivery within the TRIRIGA platform.
-
Ensure project issues, risks, and concerns related to requirements are proactively identified, clearly articulated, tracked, and resolved (including dependencies, assumptions, constraints, and scope considerations).
-
Proactively identify and manage requirements-related risks and impacts, anticipating downstream effects on delivery, operations, and business readiness.
-
Contribute to quality assurance activities, including:
- Supporting the development and review of test scenarios and test scripts - Participating in system testing and user acceptance testing (UAT) - Communicating defects, issues, and supporting resolution
-
Work independently with minimal supervision, while effectively managing priorities, timelines, and stakeholder expectations in a complex enterprise environment.
- BA / BSA experience working with workflow applications
-
Agile delivery experience, including use of tools such as Jira and Confluence
-
Strong communication skills
-
Attention to detail
- Experience with IBM TRIRIGA (nice to have)
-
Experience with Pega or similar case management / workflow-based applications
- 3 years of experience as a Business Analyst working within enterprise applications
-
Proven, hands-on experience working with workflow-driven enterprise platforms, such as IBM TRIRIGA, Pega, or similar case management / workflow-based applications
-
Strong understanding of workflow-based systems, including process flows, approvals, states, and lifecycle management
-
Strong understanding of how enterprise platforms drive and control business processes through system configuration
-
Strong understanding of out-of-the-box (OOTB) functionality vs. customization trade-offs
-
Demonstrated ability to work directly within applications to analyze and understand end-to-end process flows and system behavior
-
Demonstrated ability to interpret how workflows and modules function across different parts of the platform
-
Demonstrated ability to translate platform capabilities into clear, structured functional documentation and process designs
-
Experience producing high-quality documentation, including process flows, functional requirements, and system-level descriptions
-
Experience working in complex, cross-functional enterprise environments, partnering with both business and technology teams
-
Strong analytical, problem-solving, and communication skills
-
Experience working in Agile or hybrid delivery models, including use of tools such as Jira and Confluence
- Experience using IBM TRIRIGA (Real Estate tool)
This client is one of North America's largest financial institutions and the sixth-largest bank on the continent by branches, serving approximately 22 million customers across Canada, the United States, Europe, and the Asia-Pacific region. Headquartered in Toronto, Ontario, the organization operates a full-service financial platform spanning personal and commercial banking, wealth management, insurance, and payment solutions delivered through a team of over 85,000 employees worldwide. Teams here span retail banking advisors, commercial lenders, wealth management professionals, risk analysts, and technology specialists including business analysts, solutions developers, and IT professionals who collaborate across large, matrixed environments. The organization's culture is respectful and team-oriented, with a demonstrated commitment to inclusion and diversity, employee development, and long-term career growth.
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.
Job Number: 26-09178 Industry: Operations & Management
#LI-GTT #LI-Onsite #gttca
