Are you a highly organized, people-first professional who loves creating order and keeping things on track? Clarity Reserve Solutions Ltd. is hiring a full-time Front Office Lead & Administrative Coordinator for our Burnaby, BC office. This is the role that keeps our procedures tight, our files in order, and our clients well cared for. If you take pride in attention to detail and enjoy being the welcoming face and voice of a professional firm, we'd love to hear from you.
WHO WE ARE At Clarity Reserve Solutions Ltd. (ClarityRS), we provide expert Reserve Fund Studies, Depreciation Reports, and Replacement Cost Insurance Appraisals to strata and condominium corporations, property managers, and other professionals across Canada. From our head office in Burnaby, BC, we help our clients make informed financial decisions that protect their assets and support long-term sustainability. Just as important, we're building a firm where great people can grow. Learn more at clarity-rs.com.
We live by our CLARITY values: Collaboration, Learning, Ambition, Respect, Innovation, Trust, and CommunitY.
WHAT YOU'LL DO
- Own our administrative procedures and file management — keeping documentation accurate and moving files and orders from intake to completion.
- Be the first point of contact for the firm — answering and directing calls and emails with professionalism and warmth.
- Deliver exceptional client care — often the first impression of Clarity, nurturing relationships with prospective and existing clients.
- Support business development by tracking and following up on proposals sent to prospective clients.
- Coordinate front-office operations and the day-to-day flow of the Clarity team — including scheduling site inspections and maintaining records across our systems (Monday.com, Microsoft 365, SharePoint, Slack).
- Provide occasional executive assistant support to the partners as needed.
WHAT YOU BRING
- 3–5 years of administrative, office-coordination, or front-office experience is an asset.
- A talent for creating order — following and improving office procedures, documentation, and file management.
- A warm, professional approach to client care, comfortable as the face and voice of the firm.
- Proficiency with Microsoft 365 (Word, Excel, Outlook, SharePoint) and Slack; comfort with AI tools such as Microsoft Copilot and Claude (Cowork) is an asset.
- Excellent written and verbal communication skills.
- French (spoken or written) is an asset.
- Exceptional organization and attention to detail, able to prioritize with minimal direction.
- A professional, discreet, customer-service-first approach (secondary school diploma required; business-admin coursework an asset).
WHAT WE OFFER
- $28.00–$32.00 per hour, commensurate with experience.
- Extended medical and dental benefits.
- Full-time, 40 hours per week, Monday to Friday — in-office in Burnaby with on-site parking.
- Real room to grow — shape and expand the role as you develop and as the firm scales.
- A supportive, collaborative team in a stable, growing firm. Start date: aiming to fill before September 2026, to allow for training and handover.
HOW TO APPLY Ready for your next step? Apply through Indeed — no phone calls, please.
DIVERSITY & INCLUSION Great people make great companies, and we're committed to an inclusive, safe, and respectful workplace with equal opportunity for all — regardless of race, colour, ethnic or national origin, gender, marital status, disability, age, sexual orientation, religion, or belief. Accommodations are available on request during the hiring process.
Pay: $28.00-$32.00 per hour
Benefits:
- Company events
- Extended health care
- On-site parking
Application question(s):
- - Are you legally eligible to work in Canada?
- Are you able to reliably commute to our Burnaby, BC office?
- Are you available to start by September 2026?
Work Location: In person
