Role Summary
Alpha Aviation Inc., operators of the Boundary Bay Airport, have an exciting opportunity for an Customer Service Representative to join their growing organization. Based in their main office at the Boundary Bay Airport (CZBB) in Delta, BC, this role requires someone who brings strong organizational skills, great communication skills and a flair for out of box thinking in a fast paced operational environment.
Alpha Aviation Inc. plays a critical role in the successful operation and management of the Boundary Bay Airport, working to ensure that the airport meets the needs of its customers and stakeholders while also contributing to the local economy and community. Alpha Aviation is a team of diverse people who work collaboratively; we’re innovative, fun and we invest in our people. We are seeking positive people that share our passion for excellence, our commitment to teamwork, and our commitment to the customers and communities that we proudly work in. We support the Employment Equity Act and take measures to ensure fair employment practices and treatment of employees across our organization. We welcome applications from all qualified candidates, including women, Aboriginal peoples, persons with disabilities and members of visible minorities.
As a Customer Service Representative, you are the first impression of a passenger’s airport experience. Customer Service positions encompass assisting customers, administrative duties to support our the services we supply to aircraft, and ramp service dispatching. Proficient use of a computer is needed as well as strong customer assistance to clients. This position requires working in a fast-paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee. This is a day shift position where weekend work is required.
Key Responsibilities
- Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
- Handle credit cards, and cheque transactions with accuracy and properly account for all collections and conduct the appropriate close out procedures.
- CSRs are also required to cross train with Line Service Agents to familiarize themselves with various ramp services with a focus on aircraft marshalling.
- Use software to dispatch fuel calls and service requests to Line Service Agents as well as perform fuel reconciliation and assist accounting with any discrepancies.
- Responsible for coordinating special events with the administrative staff
- Work independently without direct supervision.
- Perform terminal checks and open terminal facilities at the beginning and end of day.
- Assist with tenant communications
- Any other duties assigned by the Manager, Operations or their designate.
Key Requirements / Education
- Must be at least 18 years of age
- Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
- Ability to read, speak, and understand the English language.
- Must possess good communication skills
- Strong computer skills
- Must be able to work nights, weekends, and holidays
What We Have To Offer:
- A fun and collaborative team to work with in an energetic, fast-paced and interesting environment to learn and grown in, especially if you are curious about airport operations and what it’s like to be at one of Canada’s busiest airports!·
- Free parking and reimbursement for gas mileage when personal vehicle is used for business purposes
- Competitive compensation and health benefits
Job Type: Full-time
Pay: $20.00-$22.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
Education:
- Secondary School (preferred)
Experience:
- customer service: 1 year (preferred)
Language:
Work Location: In person
