Join a Team That's Driving the Automotive Aftermarket Forward!
About The Wheel Group
Founded in 1997, The Wheel Group is a leading designer, developer, and owner of aftermarket automotive wheel, tire, and accessory brands, with a focus on quality, innovation, and performance. Headquartered in Ontario, California, with 15 distribution centers throughout the U.S. and Canada as well as a QC, engineering and support services office in Shanghai, China, TWG serves a diverse base of customers across North America and globally.
About the Role
The Sales Account Manager is responsible for managing and growing customer accounts while driving sales and customer support initiatives for TWG's B2B clients. This role will establish and maintain strong customer relationships, ensure best-in-class service, and support customers in successfully selling wheels, tires, and accessories. The Sales Account Manager will work to meet and exceed sales goals and key performance indicators while adhering to the company's values. In addition, this role will collaborate with cross-functional teams and leadership to identify opportunities for process improvements and enhanced customer experience.
Key Responsibilities
- Manage client relationships. Serve as the main point of contact for clients, ensuring their needs are met and addressing any issues that arise.
- Technical Liaison: Be the technical expert to help your accounts make a wheel, tire or accessory sale by helping them find the best wheel for their customers desired style and fitment.
- Maintain account records. Keep detailed records of client interactions, project progress, and account updates.
- Identify growth opportunities. Spot opportunities for upselling or cross-selling services to existing clients, adding value to their accounts.
- Collaborate with internal teams. Work with sales, marketing, and product teams to ensure that client expectations are met and deliverables are aligned with client goals.
- Develop Key Accounts. Work with the Central Sales Team and newly formed Business Development Team to grow specific key customers.
- Monitor performance and reporting. Track account performance metrics, report on key outcomes, and suggest areas for improvement.
- Communication and Negotiation: Effectively communicate with customers at all levels, negotiate deals and resolve customer issues promptly.
- Business Acumen: Have an understanding for profit margins as it relates to the TWG product portfolio and how to maximize standard margins for your book of business.
- AR Collections: Work with customers to ensure they stay within their credit limit and support any accounts receivable collection activities.
Requirements
- Proven experience as an Account Manager or in a similar client-facing role.
- 3+ years of experience in account management, sales, or customer service.
- Strong understanding of client relationship management, sales, and business development.
- Excellent communication and organizational skills.
- Ability to manage multiple client accounts and prioritize tasks.
- Proficiency in CRM software (e.g., Salesforce, HubSpot).
- Degree in Business Administration, Marketing, or a related field preferred.
Preferred Qualifications
- Experience in the automotive aftermarket, specifically wheels and tires.
- Familiarity with project management tools and processes.
- Familiarity with sales CRM tools.
- Strong negotiation and problem-solving abilities.
Base salary: $60,000$65,000 +Uncapped performance-based commission (typical annual earnings of $20,000–$40,000)
Comprehensive benefits package including medical, dental, and vision coverage, 401(k) with company match. Paid time off and company holidays
Pay: From $60,000.00 per year
Benefits:
Application Question(s):
- Which automotive product categories have you supported?
- Have you been responsible for managing customer relationships and serving as the primary point of contact for assigned accounts?
- Do you have experience identifying upselling or cross-selling opportunities within existing customer accounts?
- Have you negotiated pricing, promotions, or business agreements with customers?
- Do you have experience recommending wheel, tire, or accessory fitment to customers?
- How would you rate your knowledge of wheel and tire fitment?
- Which CRM systems have you used? (Select all that apply.) HubSpot, Salesforce, Microsoft Dynamics, CRM, None
- Do you have experience monitoring account performance, sales metrics, or KPIs? If so please explain
- Are you able to work onsite in Ontario, CA?
- Briefly describe your experience managing customer accounts in a B2B environment, including any experience with the automotive aftermarket, wheels, tires, or accessories.
Experience:
- Account Management: 4 years (Preferred)
- managing B2B customer accounts: 4 years (Preferred)
- automotive aftermarket industry: 4 years (Preferred)
Work Location: In person
