Help Support the Technology Behind Public Safety
Are you a senior technology professional who enjoys solving complex technical challenges and supporting systems that make a real difference? Join the Justice Technology Cluster and help maintain the mission-critical applications that support police services, corrections, coroners, and other public safety partners across Ontario. This role provides senior technical support for critical public safety and justice systems, helping ensure they remain secure, reliable, and available when they are needed most.
This is an opportunity to work with a wide range of enterprise technologies, tackle complex technical issues, and contribute to systems that have a direct impact on public safety. Whether you're troubleshooting an incident, supporting a software upgrade, improving monitoring capabilities, or participating in disaster recovery planning, your work will make a meaningful difference.
As a Senior Support Analyst, you will provide senior-level technical expertise in support of mission-critical public safety and justice applications used by police services, corrections, coroners, and other government partners across Ontario.
In this role, you will:
- Support, monitor, and maintain critical business applications and supporting infrastructure in a high-availability environment.
- Troubleshoot and resolve complex technical incidents to minimize service disruptions and ensure system reliability.
- Analyze system performance and identify opportunities to improve stability, security, and operational effectiveness.
- Support application deployments, upgrades, releases, and technology modernization initiatives.
- Develop and enhance monitoring capabilities that proactively identify and address system issues.
- Participate in incident, problem, change, and release management activities.
- Contribute to business continuity and disaster recovery planning and testing.
- Provide senior technical advice and guidance to colleagues, partners, and stakeholders.
- Collaborate with multidisciplinary teams to ensure reliable, secure, and effective service delivery.
Please note: This position participates in operational support activities for critical public safety systems, including after-hours and on-call responsibilities as required.
What Makes This Role Exciting?
- Work on systems that directly support public safety across Ontario.
- Solve challenging technical problems in a complex enterprise environment.
- Gain exposure to a broad range of technologies, applications, and infrastructure.
- Take on senior-level responsibilities with meaningful impact on service delivery.
- Contribute to systems relied upon by police services, corrections, and public safety professionals every day.
Career Growth Opportunities
This role offers opportunities to build expertise in mission-critical systems, enterprise technologies, and public safety applications. The experience gained can support advancement into senior technical specialist, architecture, project leadership, management, or other leadership opportunities within the Ontario Public Service.
About the Team
Our team is collaborative, supportive, and committed to maintaining critical public safety systems. We value continuous learning, knowledge sharing, innovation, and teamwork. Team members work together to solve complex problems and ensure reliable service delivery for systems that Ontarians depend on every day.
You have:
- Experience supporting enterprise applications and infrastructure in Windows and/or Linux/Unix environments.
- Experience diagnosing and resolving complex application, system, or infrastructure issues.
- Knowledge of application support, systems administration, networking, virtualization, databases, monitoring tools, or related enterprise technologies.
- Experience supporting application upgrades, deployments, maintenance activities, and operational service delivery.
- Knowledge of system monitoring, availability management, security practices, and disaster recovery concepts.
- Experience supporting critical business systems where reliability and service continuity are priorities.
You can:
- Analyze complex technical issues and identify root causes.
- Troubleshoot application and infrastructure incidents under tight timelines.
- Assess system performance and recommend improvements.
- Apply sound judgment when prioritizing competing operational demands.
- Support incident, problem, change, and release management activities.
You can:
- Communicate technical information clearly to both technical and non-technical audiences.
- Build strong working relationships with clients, stakeholders, colleagues, and vendors.
- Prepare technical documentation, reports, recommendations, and operational procedures.
- Work effectively as part of a collaborative team environment.
You have:
- A commitment to delivering responsive, client-focused service.
- The ability to understand client needs and recommend practical solutions.
- An appreciation for the importance of secure, reliable technology services within a public-sector environment.
- Experience supporting complex operational environments and diverse stakeholder groups.
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy
