Job Title: Client Services Coordinator
Location: Halifax & Dartmouth
Job Type: Full-time, Permanent – immediate vacancy
About the Organization
We are an organization that leads in the delivery of primary care and specialized long term housing and support services for members of our community. We are committed to delivering high-quality, patient-centred care in our primary care settings, along with providing the best possible supportive services to our clients & homes throughout HRM and beyond.
Position Summary
We are growing again! For immediate placement, we are seeking a dynamic and experienced service expert with strong administrative skills to support the daily operations of our healthcare facilities at various locations. Reporting to our Operations Manager, this role plays a key part in ensuring efficient service delivery, regulatory compliance, and a positive experience for clients, staff, and stakeholders.
Key Responsibilities
- Support the overall day-to-day operations of all housing facilities
- Assist in managing clinical and administrative staff, including scheduling and performance support
- Ensure compliance with provincial regulations, accreditation standards, and internal policies
- Monitor and improve operational workflows, care plan execution, care processes, and service quality
- billing, financial tracking, and resource allocation
- Support recruitment, onboarding, and training of staff in collaboration with HR
- Assist with procuring supplies & equipment, managing inventory & coordinating necessary facility repairs
- Address client concerns and contribute to service excellence initiatives
- Participate in quality improvement, risk management, and health & safety programs
- Act as a delegate for the Operations Manager when required
Qualifications & Requirements
- Previous education in the healthcare or social sciences field with business education and acumen an asset
- 3–5 years of experience in a healthcare setting desired, with at least 1–2 years in a supervisory role
- Excellent knowledge of healthcare operations and relevant Nova Scotia regulations (e.g., privacy legislation, occupational health & safety)
- Excellent leadership, communication, and problem-solving skills
- Experience with billing, budgeting and operational planning is an asset
- Proficiency in healthcare systems and Microsoft Office Suite
- Use of a car is required for this position to occasionally visit multiple sites as needed in Halifax & Dartmouth.
Preferred Qualifications
- Registration with a relevant professional body (if applicable)
- Experience in primary care, long-term care, or other community health settings
- Certification in healthcare management or leadership desired
Compensation & Benefits
- Competitive salary: $46,000 – $56,000 annually (based on experience)
- Comprehensive health and dental benefits
- Pension plan
- 3 weeks vacation
- Professional development opportunities
- Supportive and collaborative work environment
How to Apply
Interested candidates are invited to submit their resume and cover letter outlining their experience and interest in this role.
Pay: $46,000.00-$56,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
Work Location: In person
