Job Summary
The Member Services Coordinator plays a vital role in delivering exceptional customer service and supporting the operational needs of our organization. This position involves onboarding new members, managing member interactions, processing data entry tasks, and assisting with events and member communications. The ideal candidate is highly organized, bilingual in English and French, and possesses strong communication skills to foster positive relationships with members. The Member Services Coordinator contributes to a welcoming environment by providing professional assistance both in person and via phone, ensuring member satisfaction and retention.
Duties
- Handle member inquiries through phone calls, emails, and in-person interactions with professionalism and courtesy.
- Perform accurate data entry to maintain up-to-date member records and account information.
- Assist with Club activities to enhance member experience.
- Support analysis of membership trends and feedback to improve service delivery.
- Facilitate new member onboarding and renewal processes efficiently.
- Provide excellent customer service by addressing concerns promptly and effectively.
- Utilize strong communication skills to promote programs, memberships, or special offers.
- Maintain a friendly and professional demeanor while adhering to proper phone etiquette.
- Collaborate with team members to ensure smooth daily operations and a positive environment for members.
Skills
- Proficiency in data entry with high accuracy and attention to detail.
- Bilingual fluency in English and French is highly preferred.
- Excellent communication skills, both verbal and written, with strong phone etiquette.
- Customer service experience with the ability to handle diverse member needs professionally.
- Strong analysis skills to interpret data trends and contribute insights for organizational improvement.
- Ability to work effectively in a team environment while managing multiple tasks efficiently.
- Adaptability in a dynamic setting with excellent organizational skills.
Pay: From $48,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Work Location: In person
