Retail and Sales Support Associate
Join our team at WOW! Factor Desserts as a Retail & Sales Support Associate, where you’ll create exceptional customer experiences in-store and at events. This position works at both of our retail locations in Alberta, providing diverse support for all retail and sales initiatives. From serving customers and building external relationships to supporting creative marketing initiatives, this role offers a little bit of everything! Hours of work are 1:00-5:00pm Monday - Friday.
About Us:
WOW! Factor Desserts is a dynamic, forward-thinking food innovation company specializing in Cake, Cheesecake, Specialty and Seasonal baked desserts. Our team thrives on creativity, collaboration, and the pursuit of excellence. Join us as we push the boundaries of flavor and design.
Key Responsibilities
- Greet and assist customers in-store, providing product information and processing sales.
- Maintain inventory using FIFO procedures; restock shelves and track stock levels.
- Keep the retail area clean, organized, and seasonally decorated.
- Support wholesale operations by coordinating orders, deliveries, and visiting local accounts.
- Prepare and present products at food shows; pack, label, and manage samples.
- Assist with marketing initiatives, social media, and distribution of promotional materials.
- Provide administrative and reception support to management.
- Take on additional duties as needed to support the team and business success.
What Makes You a Great Match?
- Experience in retail, wholesale, or social media management is a plus—but enthusiasm and willingness to learn are just as important!
- Comfortable with technology, able to learn systems, stay on top of social media trends, and operate a POS.
- Previous experience supporting B2B relationships is an asset.
Competencies
Customer Service: Proven expertise in interacting with customers in a friendly, efficient and professional manner to meet their needs and ensure a positive experience.
Flexibility: Ability to adapt to sifting priorities, work schedules, and role demands. Open to changes, multitasking and varying responsibilities.
Detail Orientated: Ability to perform tasks with thoroughness and accuracy. Ensuring all aspects of work are competed accurate.
Collaborative Spirit: A team player who thrives in cross-functional environments.
Reasons You’ll Stick Around
- Be part of a dynamic, fun, and growing company that loves what it does.
- Opportunities for growth, learning, and creativity across retail, wholesale, and marketing.
- Work-life balance is valued and encouraged.
- Opportunities for professional growth and skill enhancement.
Job Type: Part-time
Pay: $18.00 per hour
Benefits:
Application question(s):
- This location works out of Edmonton and Sherwood Park, with some travel to local Food Shows. Are you comfortable working out of more than one location?
Licence/Certification:
- Class 5 Drivers License (required)
Work Location: In person
