The Pinnacle Hotel Harbourfront is looking for our next great colleague to take on the role of Housekeeping Supervisor. This part time position reports directly to the housekeeping management team and you should have strong organizational and interpersonal skills, eye for the smallest of details, and confident in your leadership abilities. With previous Rooms Operations supervisory experience under your belt, you ensure that guest rooms, public areas, and back-of-house areas are consistently maintained in accordance with brand quality standards and assist in leading the day-to-day operations of the Housekeeping Department.
Key Responsibilities:
- Maintaining complete knowledge of, and complying with, all Company and department policies, service procedures and standards.
- Regularly inspecting all guestrooms, public, and back-of-house areas.
- Monitoring and controlling the operation of various Housekeeping areas, including, but not limited to the linen & uniform rooms, and guestroom floors.
- Maintaining regular inventory of linens, amenities, cleaning and other housekeeping-related supplies.
- Ensuring guest issues are resolved in a timely manner, and promptly informing the Housekeeping Management team for appropriate follow up.
- Assisting with the training of all new Housekeeping employees.
- Helping in cleaning guestrooms when needed.
- Performing additional duties, as assigned.
Qualifications and Experience:
- Minimum 1 year experience as Rooms Operations supervisory experience in an upper-upscale hotel environment.
- High school diploma / G.E.D. equivalent.
- Thorough knowledge of hotel and Housekeeping operations.
- Previous experience as designated departmental trainer.
- Demonstrated ability to work with maximum accuracy, efficiency and attention to detail, maintaining a degree of urgency always.
- Fluency in English, both verbal and written.
- Exceptional oral communication skills to effectively motivate staff in achieving results.
- Must be self-directed, motivated, and demonstrate exceptional customer service, interpersonal and problem-solving skills.
- Ability to move, lift, carry, push, pull, and place objects weighing up 11.5 kilograms (25 pounds) without assistance.
- Ability to handle sensitive issues with employees and/or guests in a tactful, respectful, diplomatic, and confidential manner.
- Proficiency in Microsoft Office and Opera Property Management System.
- Knowledge of WorkSafe BC (WCB), WHMIS and safety procedures.
- Ability to maintain a flexible schedule to meet the business needs of a hotel environment, including mornings, evenings, weekends, and holidays.
Job Type: Part-time
Pay: $27.23-$36.30 per hour
Benefits:
- Company events
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
Ability to commute/relocate:
- Vancouver, BC V6E 3T3: reliably commute or plan to relocate before starting work (required)
Experience:
- Housekeeping Supervisory: 1 year (required)
- Hotel: 1 year (required)
Language:
Work Location: In person
