Position Overview
We are looking for a motivated and organized Club Manager to oversee the day-to-day operations of our 24-hour fitness facility. This position is responsible for ensuring the club runs smoothly, providing an outstanding experience for members, maintaining a clean and safe environment, supporting staff, and contributing to the continued growth of the business.
The successful candidate will be a hands-on leader who enjoys working with people, solving problems, and taking ownership of club operations.
Key Responsibilities
- Manage the daily operation of the facility to ensure an exceptional member experience.
- Maintain and improve operational procedures and service standards.
- Perform routine walkthroughs to identify and resolve maintenance or operational concerns.
- Ensure the facility complies with all health, safety, and company policies.
Facility Upkeep
- Oversee the cleanliness and appearance of the club, including fitness areas, studios, washrooms, and common spaces.
- Ensure daily equipment cleaning and routine maintenance tasks are completed.
- Coordinate equipment repairs and communicate with maintenance vendors when required.
- Monitor inventory levels and order cleaning supplies and operational materials as needed.
Team Leadership
- Supervise, support, and mentor front desk and administrative team members.
- Create staff schedules and ensure appropriate coverage throughout operating hours.
- Train employees on club procedures, customer service standards, and membership processes.
- Monitor staff performance while fostering a professional and positive workplace culture.
Membership Sales & Member Retention
- Welcome prospective members, conduct club tours, and assist with membership consultations.
- Process new memberships, renewals, upgrades, and account changes.
- Support membership growth through exceptional customer service, follow-up, and retention initiatives.
- Earn commission through membership sales and other performance-based goals.
- Implement retention strategies to support longterm membership stability.
Administration & Reporting
- Manage daily POS transactions, cash balancing, and billing accuracy.
- Prepare operational and membership reports for management.
- Track key performance indicators, including membership growth and retention.
- Maintain organized records and ensure administrative tasks are completed accurately and on time.
Qualifications
- Previous leadership or supervisory experience in fitness, hospitality, retail, or customer service is preferred.
- Excellent communication, organizational, and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Comfortable working independently and taking initiative.
- Proficient with Microsoft Office, Google Workspace, email, and membership management software.
- Ability to multitask in a fast-paced customer-focused environment.
Compensation & Benefits
- Part-time position (approximately 20 hours per week)
- Competitive hourly wage plus performance-based commission
- Complimentary gym membership
- Supportive team environment with opportunities for professional growth
How to Apply
If you're passionate about fitness, customer service, and leadership, we'd love to hear from you. Please submit your résumé along with a brief introduction explaining why you'd be a great fit for this position.
Pay: From $20.00 per hour
Benefits:
- Casual dress
- Flexible schedule
- On-site gym
- On-site parking
- Store discount
Experience:
- Leadership: 1 year (preferred)
- Costumer Service : 1 year (preferred)
Work Location: In person
