We are looking for a Sr. Project Manager, IT Services to manage medium to large-size technology projects and support ongoing maintenance within our IT Services department. The successful candidate will have at least 6 years of experience in a project management role, with end-to-end experience in IT systems delivery, managing cross-functional teams (developers, analysts, QA, infrastructure, etc.)
This is a full-time permanent position.
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Work collaboratively within a project management team that is collectively responsible for a portfolio of work in a continuous delivery environment.
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Prioritize communication with PM teammates as needed to share knowledge, experience, status and resources.
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Work collaboratively with teams within the agency and the broader Publicis Groupe network to deliver integrated omnichannel programs.
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Manage and motivate multidisciplinary teams in a fast-paced, multi-project environment.
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Manage medium to large-sized projects for tier 1 clients, from initiation through planning, design, development and maintenance.
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Proactively monitor work progress to ensure tasks are advancing in a timely manner and obstacles are removed.
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Proactively anticipate client needs throughout the implementation and maintenance process.
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Maintain positive relationships with clients and partners through day-to-day communication.
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Create project documentation, including project briefs, timelines, status reports and estimates.
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Work with the rest of the PM team to identify resource conflicts and gaps, and resolve them in the most efficient and cost-effective manner.
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Monitor and reconcile actual vs. estimated time spent on projects for maximum accuracy and hour recovery.
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Report weekly on budget status.
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Manage project scope and enforce change control processes.
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Proactively assess, manage and communicate risk.
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Mentor junior members of the project management team.
Core Competencies
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Excellent leadership, communication and negotiation skills with a strong sense of empathy.
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Highly organized, detail-oriented and motivated.
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Assertive and proactive self-starter who is also a collaborative team player.
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Adaptable multi-tasker who welcomes new challenges.
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Strong problem-solving and decision-making abilities.
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Able to organize and prioritize, set and meet deadlines.
Role Specific Competencies
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Proven experience delivering a wide range of IT initiatives, with a strong emphasis on infrastructure, applications, systems integration, and enterprise platforms. Exposure to innovation or pilot projects is also valued.
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Demonstrated success delivering projects within a large, enterprise IT environment, including cross‑functional teams and multiple stakeholders.
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Strong presentation, communication, and meeting facilitation skills, with the ability to translate technical details into clear, business‑friendly language.
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Solid understanding of project management practices, including scope definition, change control, risk management, budget tracking, and timeline management.
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Working knowledge of IT project, task, and knowledge management tools (such as MS Project, Azure DevOps, JIRA, ServiceNow, or Confluence).
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Strong interest in digital transformation and continuous improvement, with the ability to identify opportunities to improve IT services, processes, and user experience.
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Ability to work effectively with technical teams (infrastructure, security, applications, vendors) while keeping business outcomes and service reliability in focus.
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Understanding of IT service delivery concepts, including incident, problem, and change management.
Nice to Have
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Experience working in an agile environment (Scrum)
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Familiarity with enterprise platforms or systems such identity management, cloud services (Azure/AWS), or service management tools.
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Background in IT operations, infrastructure, application support, or systems administration.
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Exposure to IT governance, security, compliance, or data privacy practices.
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Knowledge of modern IT tools and technologies, including cloud platforms, automation tools, monitoring solutions, and testing or quality assurance tools.
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Experience working closely with vendors or managed service providers.
