Position Summary
The General Manager is responsible for creating exceptional guest experiences by leading the day-to-day front-of-house operations at Thai Tavern, developing a high-performing team, and maintaining operational excellence.
This role has a strong emphasis on floor presence. The General Manager is expected to spend 3–5 shifts per week on the restaurant floor, serving and/or managing. Flexibility to work evenings and late-night shifts is required. Leading by example, coaching the team during service, reinforcing hospitality standards, and delivering outstanding guest experiences are fundamental to this role.
Success in this role is built on developing people. We believe exceptional leadership begins by giving the team the training, coaching, tools, resources, and support needed to succeed. A confident, engaged, and well-supported team creates exceptional service and memorable dining experiences.
Working closely with restaurant ownership and senior leadership, the General Manager monitors labour, sales performance, guest satisfaction, and daily operations while identifying opportunities to strengthen performance and grow the business. This is a well-supported leadership position that allows the successful candidate to focus on people, hospitality, and operational excellence while building on the strong foundation already established.
The ideal candidate is passionate about hospitality, enjoys developing people, and is comfortable leading from the restaurant floor while serving and managing.
About Thai Tavern
Thai Tavern is proudly affiliated with PAI Northern Thai Kitchen and shares the same commitment to exceptional hospitality, outstanding food, and memorable guest experiences. We are passionate about developing great people, fostering a collaborative team culture, and delivering excellence in everything we do.
Leadership, Training & Team Development
- Maintain a strong and visible leadership presence on the restaurant floor.
- Lead by example and serve as a guide, coach, and source of support for the team.
- Create an environment where employees have the training, tools, resources, and encouragement they need to perform at their best.
- Champion exceptional hospitality by providing ongoing training, coaching, and mentorship.
- Maintain and reinforce the restaurant's hospitality standards, steps of service, operational procedures, and training programs.
- Maintain and continuously improve established systems, processes, and service standards while preserving the culture that has been built.
- Inspire confidence and consistency by coaching employees during service and creating ongoing learning opportunities.
- Foster a positive, respectful, collaborative, and accountable team culture.
- Recognize individual and team achievements while supporting employee growth and development.
Guest Experience
- Deliver exceptional hospitality and memorable dining experiences for every guest.
- Foster guest satisfaction and retention through consistent, high-quality service.
- Respond to guest concerns promptly, professionally, and with sound judgment.
- Maintain a welcoming, engaging, and guest-focused environment throughout every service.
- Lead the team in creating experiences that encourage guests to return.
Front-of-House Operations
- Lead the day-to-day front-of-house operations to ensure smooth, efficient, and consistent service.
- Work 3–5 floor shifts per week, serving and/or managing.
- Provide visible leadership during daytime, evening, and late-night service.
- Monitor labour, staffing levels, and daily sales performance.
- Reinforce established service standards, operational procedures, and best practices.
- Collaborate closely with the back-of-house team to deliver a seamless guest experience.
- Anticipate operational challenges and provide practical solutions that support both the team and the guest experience.
Business Growth & Continuous Improvement
- Identify opportunities to grow sales, strengthen guest loyalty, and increase business.
- Support and implement new initiatives, promotions, and creative ideas that drive guest traffic and business growth.
- Continuously look for ways to enhance the guest experience and improve restaurant performance.
- Recommend operational improvements that support the continued success and growth of the restaurant.
- Encourage innovation while maintaining the restaurant's established culture and standards.
Qualifications
- Previous leadership experience in a high-volume, full-service restaurant.
- Previous General Manager experience is an asset; however, experienced Assistant General Managers or restaurant leaders who are ready to step into their first General Manager role are encouraged to apply.
- Experience managing a full-service restaurant including bar operations.
- Demonstrated passion for hospitality and developing people.
- Strong leadership, coaching, communication, and problem-solving skills.
- Experience managing labour, sales performance, and daily restaurant operations.
- Comfortable serving and managing on the restaurant floor as part of the role.
- Availability to work a flexible schedule, including evenings, weekends, and late-night shifts, is required.
What We Offer
At Thai Tavern, you'll join a collaborative leadership team that values hospitality, teamwork, and continuous improvement. You'll have the opportunity to lead a talented team, make a meaningful impact on the guest experience, and contribute to the continued success and growth of the restaurant.
We are committed to investing in our leaders through comprehensive training, mentorship, and ongoing development. With the support of restaurant ownership and senior leadership, you'll have the opportunity to grow your leadership skills while helping shape the future success of Thai Tavern.
Position Details
- Full-Time, Permanent
- Reports to restaurant ownership and works closely with senior leadership to support the ongoing success and growth of the business.
Compensation & Benefits
- Competitive salary
- Participation in the restaurant tip program
- Paid vacation
- Employee benefits
- Comprehensive onboarding, training, and leadership development
- Career growth opportunities
Pay: $60,000.00-$65,000.00 per year
Benefits:
- Discounted or free food
- Extended health care
- Flexible schedule
- Paid time off
- Store discount
Work Location: In person
