Job Summary
IGI is seeking a detail-oriented Order Fulfilment Coordinator to join our Customer Service team. The Order Fulfilment Coordinator is responsible for managing customer contacts and ensuring optimal support for all accounts within a given territory. The Order Fulfilment Coordinator will act as a liaison between the Company's internal departments and the customer base to centralize all communication and information flow and to ensure our customer’s needs are met.
Duties
- Manage order fulfillment processes utilizing ERP systems such as AS400 and other warehouse management systems.
- Coordinate with warehouse teams for order picking, packing, and shipping to ensure accuracy and efficiency.
- Oversee transportation management systems (TMS) to schedule freight, manage 3PL providers, and optimize delivery routes.
- Collaborate with procurement teams on sourcing, purchasing, and demand planning to meet inventory needs.
- Analyze data related to inventory levels, pricing strategies, and demand forecasts to support process improvements.
- Support shipping & receiving operations, including packaging specifications and materials management.
- Utilize CMMS for maintenance scheduling of warehouse equipment such as forklifts.
- Communicate effectively in French and English with suppliers, vendors, carriers, and internal teams to coordinate order processing and resolve issues promptly.
- Assist in implementing process improvements to enhance warehouse distribution efficiency and reduce costs.
- Ensure compliance with safety standards during all warehouse activities.
Requirements
- Fluency in both French and English is mandatory for effective communication across diverse teams and international partners.
- Proven experience in warehouse distribution, order fulfillment, or supply chain operations.
- Familiarity with ERP systems such as AS400 or similar platforms; experience with warehouse management systems (WMS) is preferred.
- Knowledge of procurement processes, sourcing strategies, freight management, 3PL coordination, and demand planning.
- Strong data analysis skills to interpret logistics metrics and support process optimization initiatives.
- Experience with transportation management systems (TMS), shipping & receiving procedures, packaging standards, and materials management.
- Ability to work collaboratively within cross-functional teams including purchasing, procurement, logistics, and warehouse staff.
- Prior forklift operation or warehouse experience is a plus but not mandatory.
- Excellent organizational skills with attention to detail; ability to prioritize tasks effectively in a fast-paced environment.
- Strong problem-solving skills with a focus on process improvement initiatives aimed at increasing efficiency and reducing costs.
This role is integral to maintaining seamless supply chain operations while supporting continuous improvement efforts within our organization’s logistics functions.
Artificial Intelligence Disclosure:
We do not use artificial intelligence (AI) in our hiring process. All applications are reviewed using standardized screening questions to ensure alignment with job requirements.
Vacancy status:
This job posting is for an existing vacancy.
Who we Are:
The International Group, Inc. (IGI) is recognized as the world's only fully integrated wax producer.
IGI is the preferred strategic partner for companies seeking value throughout the entire supply chain. Whether it’s production, quality control, innovation, or research, IGI is committed to delivering the appropriate product to its customers promptly and for every purpose.
IGI operates in locations within Canada (Toronto, ON) and the United States (Titusville and Smethport, PA, Oshkosh, WI, Baytown, TX, Richmond, CA, Picayune, MS, Woods Cross, UT, and Evanston, WY.
If a progressive, supportive environment sounds like a great place to work and this sounds like the role for you, please apply with your resume.
IGI is committed to a diverse workforce as an Equal Opportunity Employer (Women, People with Disabilities, Indigenous Peoples, and Visible Minorities) and aims to maintain an inclusive and equitable workplace where everyone feels valued, respected, and supported.
We thank all interested applicants, however, only those selected for an interview will be contacted.
We thank the staffing industry for their interest but ask not to be contacted.
Pay: $45,000.00-$60,000.00 per year
Benefits:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Ability to commute/relocate:
- Scarborough, ON M1S 2A8: reliably commute or plan to relocate before starting work (required)
Language:
Work Location: In person
