About Hotel BLU
Located at an address that places our guests on Vancouver’s most famous district, Robson Street, and in the heart of the sports and entertainment districts, Hotel BLU is a truly unique boutique hotel.
The Role
As a vital member of the Hotel BLU's Front Office team, the Guest Services Supervisor (GSS) plays a key leadership role in anticipating and attending to the immediate needs of each guest prior to their arrival, during their stay, and through to their final departure. Acting as Manager on Duty and immediate assistant to the Guest Services Manager, you will provide operational and training support across all aspects of the Front Office operation. We expect our team to go the extra mile, and we will expect you to as well.
Key Responsibilities
- Organize, monitor, and guide the daily activities of the Front Desk Agents to ensure operational integrity and safety.
- Deliver warm, professional hospitality, ensuring guest experiences are as unique and personalized as the guests themselves.
- Embrace new technologies as we continually upgrade the guest experience, while actively supporting our multiple environmental platforms to reduce our ecological impact.
- Drive our high standards to maintain our consistently high scores on guest satisfaction surveys and favorable reviews on travel websites.
- Ensure the completion of all necessary forms, reports, and documentation throughout each shift.
- Resolve guest concerns, problems, and complaints promptly, taking true ownership of the situation at hand.
- Perform any other duties, tasks, or projects as assigned by management to support the team and ensure seamless hotel operations.
- Assist the Guest Services Manager with Revenue Management, Customer Relationship Management, Staff Management, Communication, and Cash Management as required.
What You Bring (Qualifications)
- A positive, professional, “can-do” attitude with a strong commitment to teamwork.
- Exceptional communication skills, with the ability to converse clearly, concisely, and openly in all interactions.
- A strong sense of accountability and the ability to work with maximum accuracy while maintaining a keen sense of urgency.
- Extensive knowledge of Vancouver to confidently assist guests with attractions, dining, tours, transportation, and special requests.
- Flexibility to take on additional duties as assigned to support the hotel’s operations.
- Previous experience with Opera Cloud System is a strong asset.
Qualification Standards
- Experience: Minimum of 2 years in the hospitality industry, with at least 1 year of previous experience in a leadership or supervisory capacity, preferably within a luxury or boutique hotel environment.
- Work Authorization: Must possess valid proof of eligibility to work in Canada.
Job Details & What We Offer
As part of our goals, we are committed to supporting each of our employees in a positive team environment, encouraging growth and development that benefits you, the property, and our future guests.
- Job Type: Full-time, Permanent
- Work Location: In person (Vancouver, BC)
- Commute/Relocate: Must be able to reliably commute to downtown Vancouver or plan to relocate before starting work.
- Benefits: Extended health care, Dental care
Job Types: Full-time, Permanent
Pay: $27.00-$30.00 per hour
Benefits:
- Dental care
- Extended health care
Ability to commute/relocate:
- Vancouver, BC: reliably commute or plan to relocate before starting work (required)
Experience:
- Hospitality Leadership: 1 year (preferred)
Work Location: In person
