Customer Service Representative
Location: Brampton, Ontario
Job Type: Full-time, On-site
Salary Range: $49,700 - $60,000 annually
We are currently seeking a Customer Service Representative to join our Sales and Customer Service team in Brampton. This role reports directly to the Inside Sales and Customer Service Manager and plays an important part in supporting day-to-day customer service, sales coordination, order fulfillment, and customer satisfaction.
The ideal candidate is organized, customer-focused, and comfortable working in a fast-paced environment. This is a great opportunity for someone with experience in customer service, order entry, inside sales support, or manufacturing who enjoys building strong customer relationships and working closely with internal teams.
Key Responsibilities:
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Develop and maintain positive working relationships with customers
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Enter, verify, and process customer orders accurately
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Respond to customer and sales inquiries regarding order status, pricing, and delivery updates
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Work with purchasing, operations, internal suppliers, and production teams to expedite orders when required
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Support stocking programs and coordinate with operations as needed
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Provide excellent customer service while identifying opportunities to support and grow customer accounts
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Assist and provide backup support to team members when required
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Follow all quality-related policies, procedures, and system requirements
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Support the sales department and organization with additional duties as required
Qualifications:
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1-2 years of experience in a fast-paced customer service, sales support, or order entry environment
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Post-secondary education in business, mathematics, quality, or technical training is considered an asset
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High school diploma with relevant experience may also be considered
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Strong organizational and time management skills
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Excellent phone presence, communication skills, and customer service approach
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Positive attitude, high energy, and ability to work well in a team environment
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Ability to work independently and manage multiple priorities
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Experience in a manufacturing or industrial environment is considered an asset
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Understanding of measurements, tolerances, basic geometry, drawings, or blueprints is considered an asset
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Fluency in French, written and verbal, is considered an asset
Compensation and Benefits:
The expected salary range for this position is $49,700 to $60,000 annually, depending on skills, experience, qualifications, internal equity, and business needs.
We offer a comprehensive benefits package, including:
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Profit sharing
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Health and dental benefits
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Health Care Spending Account
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Education Assistance Program
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Employee Assistance Program
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Company events
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Floater days
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Paid holidays
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Shift premiums
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Annual safety footwear reimbursement program
About the Opportunity:
This is an excellent opportunity for a motivated Customer Service Representative who enjoys working in a collaborative environment and being a key point of contact between customers, sales, operations, purchasing, and production teams. The successful candidate will bring professionalism, empathy, confidence, and a strong customer-first mindset to the role.
What You'll Bring:
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1-2 years of experience in a fast-paced customer service, sales support, order entry, or inside sales environment
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Strong communication skills with excellent telephone presence and professional customer service etiquette
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Excellent time management, organizational skills, and attention to detail
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Ability to manage multiple priorities and respond to customer requests in a timely manner
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A positive attitude, high energy level, and strong team-oriented mindset
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Confidence and empathy when supporting customers and resolving inquiries
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Ability to work independently in a fast-paced environment with minimal supervision
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Post-secondary education in business, mathematics, quality, technical training, or a related field is considered an asset
What Sets You Apart:
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Experience working in a manufacturing, industrial, or distribution environment
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Previous experience with order entry, order status updates, pricing inquiries, expediting, or sales coordination
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Ability to work closely with internal teams such as Sales, Purchasing, Operations, Production, and Internal Suppliers
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Understanding of measurements, tolerances, basic geometry, drawings, or blueprints
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Experience supporting stocking programs or customer account growth
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Fluency in French, written and verbal
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A customer-first approach with the ability to identify opportunities to support and grow customer relationships
After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.
The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
