Overview
We are seeking a dedicated Help Desk Support professional to provide technical assistance and support to our users. The ideal candidate will possess strong troubleshooting skills, excellent communication abilities, and a solid understanding of Windows operating systems and networking concepts. This role is vital in ensuring smooth IT operations and maintaining high levels of customer satisfaction across the organization. The position offers an engaging environment for those passionate about IT support and technical problem-solving.
Duties
- Troubleshoot and resolve issues related to Windows, operating systems, and Microsoft Office applications
- Assist users with desktop support tasks including hardware setup, configuration, and maintenance
· Windows 11 Device deployment and configuration
· Installation and configuration of network printers
· Mapping and configuration of network drives
· Data synchronization via OneDrive
· Validation of device wifi connectivity and configuration
Each deployment will include final readiness validation prior to handover to the Customer.
Testing
Onsite IT team will conduct device validation including:
· Verification of network connectivity
· Validation of user profile configuration
· Confirmation of printer functionality
· Confirmation of mapped network drives
· Verification of OneDrive synchronization
Knowledge Transfer
Onsite IT personnel will provide basic operational guidance to Customer users including:
· Confirmation of system functionality
· Basic orientation to the deployed workstation configuration
- Configure and maintain computer hardware components and peripherals
- Communicate technical information clearly to non-technical users and provide excellent customer service
Experience
- Proven experience in technical support or help desk roles within an IT environment
- Familiarity with operating systems including Windows, Microsoft Intune autopilot
- Knowledge of software troubleshooting techniques across various platforms and applications
- Understanding of computer hardware components and basic maintenance procedures
- Strong communication skills to effectively assist users at all levels of technical proficiency
- Ability to prioritize tasks efficiently in a fast-paced environment
This role is ideal for individuals passionate about IT support who thrive on solving complex technical issues while delivering exceptional customer service.
Pay: $21.00-$23.00 per hour
Work Location: In person
