As a Front Desk Agent at Mountain Spirit Resort and Spa, you'll be the first point of contact for our guests, ensuring they have a warm and welcoming experience from check-in to check-out. You'll manage reservations, handle guest and owner inquiries, and provide exceptional customer service. Your role is critical in creating a positive and memorable experience for both our guests and our owners.
Job Title: Front Desk Agent
Location: Northstar Mountain Village, Kimberley, British Columbia
Department: Front Office
Reports To: Front Office Manager
Key Responsibilities:
- Guest & Owner Services: Welcome guests & owners with a friendly demeanor, check them in and out efficiently, and manage room assignments.
- Reservations: Handle phone and online reservations with both guests & owners, ensuring accurate input of guest information into the system.
- Customer Support: Address guest & owner inquiries, concerns, and complaints promptly and professionally, providing solutions to ensure guest satisfaction.
- Communication: Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled promptly.
- Billing: Process payments, manage guest folios, and ensure accurate billing.
- Security: Monitor security systems, report any suspicious activities, and ensure the safety of guests and staff.
- General Administration: Maintain the front desk area, manage keys, and handle administrative tasks as required.
Qualifications:
- High school diploma or equivalent; additional qualifications in hospitality management are a plus.
- Previous experience in a customer service or front desk role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Proficiency in hotel management software and Microsoft Office Suite.
- Ability to work flexible hours, including weekends and holidays.
- Strong organizational skills and attention to detail.
- A positive attitude and a commitment to providing exceptional guest service.
Hours:
32-40 hours per week. Some weekends may be required.
Pay: $18.00-$22.00 per hour
Benefits:
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
