Overview
We are seeking a professional and customer-focused Automotive Service Advisor to join our dynamic dealership team. The ideal candidate will serve as the primary point of contact for customers needing vehicle maintenance and repairs, ensuring a seamless and positive service experience. This role offers an excellent opportunity for individuals with a passion for the automotive industry, strong communication skills, and a dedication to exceptional customer service. Experience in dealership operations, mechanical knowledge, or automotive repair is highly valued. The Service Advisor will coordinate vehicle services, provide accurate estimates, and upsell additional maintenance when appropriate, all while maintaining high standards of professionalism and integrity.
Duties
- Greet customers promptly and professionally upon arrival, establishing rapport and trust.
- Assess customer concerns and accurately document vehicle issues to facilitate repairs.
- Explain recommended services clearly, providing detailed estimates and timelines.
- Coordinate with technicians to schedule repairs and ensure timely completion of work.
- Upsell additional services or maintenance based on vehicle needs and customer preferences.
- Handle cash transactions accurately and process payments efficiently.
- Maintain detailed records of service orders, customer interactions, and sales activities.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
- Assist in promoting dealership services, specials, or promotions to enhance customer engagement.
- Ensure compliance with all safety protocols and company policies during daily operations.
Skills
- Proven experience in a dealership or automotive service environment is preferred.
- Strong mechanical knowledge or mechanic experience is a plus to better understand vehicle repairs.
- Excellent customer service skills with the ability to communicate technical information clearly.
- Sales aptitude with experience in upselling services or products effectively.
- Cash handling experience ensuring accuracy in transactions.
- Ability to work in a fast-paced environment while maintaining professionalism.
- Strong organizational skills with attention to detail for documentation purposes.
- Ability to build rapport with customers and foster long-term relationships.
This position offers an engaging work environment where your automotive expertise and customer service skills can thrive, contributing directly to the satisfaction of our valued clients and the success of our dealership team.
Pay: $40,000.00-$60,000.00 per year
Benefits:
- Dental care
- On-site parking
- Paid time off
- Store discount
- Vision care
Work Location: In person
