Regenerative MD is looking to add an enterprising and vibrant individual who is detail oriented to be our BUSINESS / MEDICAL OFFICE MANAGER & LEAD ADMINISTRATOR. Our stylish practice focuses on concierge principles to deliver exceptional care experiences in regenerative sports medicine.
About Regenerative MD
Regenerative MD is an innovative, boutique regenerative sports medicine clinic focused on exceptional clinical outcomes and concierge-level patient experience. We exist to heal, rejuvenate, and preserve the joints, tendons, and bodies of our patients through advanced regenerative treatments, including ultrasound-guided PRP for osteoarthritis and tendinopathy. We prioritize quality over volume and deliver care with a concierge-level standard — and we're growing.
The Role
We're looking for a highly organized, business-minded leader to run the operational and administrative backbone of our clinic. This is not a clinical role — our procedural and phlebotomy needs are covered by our nursing team. Instead, this position is for someone who wants full ownership over the business and patient experience side of a growing specialty clinic.
You'll be responsible for:
1. Office & Business Management
- Overseeing day-to-day clinic operations, systems, and workflows
- Managing supply ordering, vendor relationships, and clinic budgets
- Supporting bookkeeping and administrative reporting
- Building and refining SOPs as the clinic scales
2. Lead Patient Administration (Concierge)
- Owning the patient journey from first inquiry to booking to follow-up
- Managing scheduling, patient communications, and the overall concierge experience
- Handling patient inquiries, referrals, and coordination with physicians
- Training and overseeing any junior administrative staff
3. Business & Brand Building
- Contributing to marketing, referral partnerships, and community/brand presence
- Identifying opportunities to improve patient experience and clinic efficiency
- Acting as a key voice in shaping the business as it grows toward becoming an industry leader in regenerative medicine
Schedule
- Full-time, approximately 40 hours/week
- Monday to Friday, fully in-office, downtown Calgary
- No work-from-home component — this is an in-person role
Compensation
- $29.00–$36.00 per hour, based on experience
- Paid hourly, contract position (open-ended, ongoing)
- Bonus and retention structure available as you help grow the business
What We're Looking For
- Proven experience in office management, business operations, or a similar leadership/admin role
- Outstanding organizational skills and exceptional attention to detail
- Strong, professional communication skills — written and verbal
- Comfort managing patient-facing interactions with a high-touch, concierge mindset
- Someone who is forward-thinking, self-directed, and excited to build systems and processes, not just follow them
- Prior experience in healthcare, a clinic, or a medical aesthetics setting is an asset but not required
Who This Role Is For
- Someone who wants ownership and input into how a growing business runs — not just a task list
- A natural organizer who thrives on structure, systems, and follow-through
- Someone comfortable wearing multiple hats in a small, fast-moving team
Who This Role Is Not For
- Someone looking for a purely task-based, 9-to-5 admin job with no growth or ownership
- Someone uncomfortable with the pace and informality of a startup clinic environment
Application Questions
- Do you understand that you are applying for a full-time, open-ended contract position (not permanent employment)? Please confirm you understand this arrangement when applying.
- What is your experience with office management and/or business operations? Please describe your most relevant experience.
- This role has no clinical component — it is fully focused on business, operations, and patient administration. What draws you to a role like this?
- How serious are you about making a switch to a new role, and what interests you specifically about Regenerative MD?
Job Details
- Job Type: Full-time, Contract
- Pay: $29.00–$36.00 per hour
- Additional Pay: Bonus pay
- Schedule: Day shift, Monday to Friday
- Work Location: In person, downtown Calgary
Job Types: Full-time, Contract, Permanent
Pay: $28.00-$35.00 per hour
Flexible language requirement:
Application question(s):
- We are a startup company that is looking for a business and office manager. What is your experience with office management and business management?
- How serious are you about making a switch to a new company? What interests you about this role?
Experience:
- Business management: 2 years (preferred)
- Customer service: 2 years (required)
Work Location: In person
