Aspire Software is looking to hire a Chief Operating Officer (COO) for one of our Software Business Units!
This position provides critical operational and commercial leadership to a company within a growing software vertical. You will be responsible for developing and implementing the business’s strategic plan spanning sales & marketing, customer support, and professional services.
The COO must identify, define, and execute the strategies required to achieve the growth plans and operating objectives with a focus on improving operational excellence. This person should bring an AI-forward mindset to executing our growth plans.
Here is a little window into our company: Aspire Software, an operational arm of Valsoft Corp, operates and manages a portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. Implementing industry best practices in a decentralized model has allowed Aspire to become a hub for creating rapid growth by reinvesting in its portfolio.
Group Responsibilities:
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Develop and implement an AI strategy for non-R&D departments
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Own the long-range, annual and quarterly financial and non-financial goals
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Develop and communicate a clear vision of goals and objectives, strategies, philosophies about growth, revenue generation and profitability, customer care agenda.
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Be hands-on in day-to-day operations including sales performance, sales opportunity management, forecasting, services resourcing, customer support, and customer project delivery
Sales & Marketing
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Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets
- Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline
- Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development
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Improve use of a CRM and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directors
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Create and implement KPIs for sales team to measure performance and productivity (ex: CAC / LTV); develop performance dashboards and establish reporting process (measure NRR and MRR trends)
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Work with sales leaders in establishing quotas, budgets, compensation plans and pricing optimization
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Management of key relationships with large accounts is mandatory
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Attend trade shows and panels
Customer Care/Customer Success:
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Execute an effective, long-term customer success program for clients
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Implement and maintain client support initiatives
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Facilitate both in-house and client training sessions
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Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution
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Coordinate the administration of annual customer satisfaction surveys (NPS) and other communication tools
Professional services:
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Ensure we are delivering profitable projects by monitoring billable utilizations, staff OPEX and contribution margin
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Establish strategies to increase NRR
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Track results on a monthly basis with the Head of Professional Services
About you:
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Bachelor’s degree or equivalent, preferably in a technical or business discipline, MBA, or advanced degree
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5+ years of direct cross-functional team management experience and P&L management within the SaaS Vertical Market, preferably in Travel & Leisure
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Experienced with AI Automation efficiencies in Sales/Marketing/Support/Professional Services
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Hardware sourcing and integrated payment processing experience a plus
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A natural ability to lead performance and financial health in a business
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Bring a proven entrepreneurial spirit and pace-setter traits
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Broad financial acumen across the organization (e.g., understanding financial documents, business intelligence, FP&A processes, etc.) is mandatory
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History of developing and implementing successful strategies for net new customer acquisition and market penetration
- Ability to structure, analyze, and solve complex business problems, as well as deliver impact against concrete business goals
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Excellent Leadership, communication, and organizational skills
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A 'roll up the sleeves' attitude towards problem-solving is essential
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Goal-oriented with comfort in setting measurable goals for others and him/herself
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30% travel required for internal and customer meetings
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At least a professional level of English, both written and verbal, is mandatory.
- Must be legally authorized to work/travel in Canada
Why Join Aspire?
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Competitive salary and bonus structure based on performance.
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Health insurance, 401(k) with company match, and paid time off.
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Opportunities for professional development and career advancement.
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