We’re looking for a highly organized, detail-focused, and customer-obsessed Project Coordinator to join our Cambridge branch.
You enjoy keeping projects moving, communicating clearly, and making sure customers and internal teams always know what comes next. You can manage multiple priorities, catch issues early, and follow through without losing sight of the customer experience.
If you find yourself asking, “How can I help?”, this could be the right opportunity for you.
What You’ll Do:
- Coordinate customer projects from measure through installation and post-install follow-up.
- Track project milestones in Salesforce and take action when projects are delayed or stalled.
- Schedule measure, installation, and service appointments.
- Maintain the branch installation calendar in coordination with the General Manager.
- Ensure project files, measurements, materials, and installation details are complete and organized.
- Keep customers informed of timelines, appointments, and next steps.
- Receive product deliveries, verify orders, and coordinate required installation and service materials.
- Complete post-install administration, including customer follow-ups, installer labour invoices, financing documents, and payment updates.
- Coordinate service appointments and replacement materials with General Manager guidance.
- Communicate risks, discrepancies, and customer concerns to the General Manager when additional support is required.
Who You Are
- Customer-focused, professional, and confident communicating with a variety of people.
- Highly organized and able to manage multiple projects, deadlines, and priorities.
- Detail-focused, with a strong commitment to accuracy and quality.
- Proactive and comfortable taking action to keep work moving.
- Accountable and reliable, with strong follow-through.
- Comfortable learning and using project-management and customer-service technology.
- Able to balance urgency with thoughtful decision-making in a fast-paced environment.
- Industry experience is an asset but is not required, we will provide training.
- Valid Class G driver’s license.
- Currently and immediately eligible to work in Canada.
What’s in It for You?
- Permanent, full-time position with company-paid benefits.
- Career-growth opportunities within a growing company.
- Support from senior management and access to modern technology.
- The opportunity to take ownership, make decisions, and have a meaningful impact.
- A fun, fast-paced, and team-focused work environment.
- Your birthday off - with pay!
Who Are We?
Brookstone Windows & Doors is a customer-obsessed and growth-oriented company committed to combining technology, operational excellence, and genuine care to deliver an exceptional experience. Check out our reviews on: Indeed, GlassDoor and Google Reviews.
Our Core Values guide how we work:
Customer Obsessed | LFG – Get ’er Done | No Jerks | Measure Twice, Cut Once | Embrace Change | How Can I Help? | Think Things Through
Is this you? Send us your resume.
We personally review every submission (not an AI program). I’m Amanda, and I look forward to connecting with you. If we see potential, we’ll reach out quickly, sometimes the same day, so be ready!
Job Types: Full-time, Permanent
Pay: $45,000.00-$60,000.00 per year
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care
Work Location: In person
