Durham Region Non-Profit Housing Corporation (DRNPHC) provides affordable housing to residents with low to moderate incomes through approximately 1,200 rental units across 18 residential properties throughout Durham Region.
We are seeking a Manager, Facility Operations to provide leadership and oversight for property operations across our housing portfolio.
Position Summary
Reporting to the Director, Facility Operations, the Manager, Facility Operations is responsible for the operational performance, maintenance, tenant service delivery, and regulatory compliance of DRNPHC properties. The role provides direct leadership to Property Managers and indirect oversight of Superintendents, ensuring safe, well-maintained, and tenant-focused communities while supporting organizational objectives related to asset preservation, service excellence, and operational efficiency.
Key Responsibilities
· Lead day-to-day operations across a multi-site affordable housing portfolio.
· Oversee preventative, corrective, and emergency maintenance programs and work order performance.
· Ensure buildings, grounds, and systems are maintained to high standards of safety, cleanliness, and functionality.
· Monitor operational performance, service standards, and key performance indicators.
· Ensure compliance with applicable legislation, including the Residential Tenancies Act, Occupational Health & Safety Act, Fire Code, and Building Code.
· Support capital repair and renewal projects in collaboration with Facilities and Development teams.
· Manage operating budgets, expenditures, cost controls, and financial reporting.
· Oversee contractor and vendor performance to ensure service quality and compliance.
· Provide leadership, coaching, performance management, and development to Property Managers and operational staff.
· Support labour relations and foster a positive, respectful, and accountable workplace culture.
· Promote responsive tenant service and support the resolution of complex tenant concerns.
· Participate in emergency response and on-call rotations as required.
Qualifications
· Post-secondary education in Facilities Management, Property Management, Building Science, Engineering, or a related field, or an equivalent combination of education and experience.
· Minimum 5–7 years of progressive property or facilities management experience.
· Minimum 3–5 years of leadership experience managing multi-site operations.
· Experience in affordable, social, community, or non-profit housing is preferred.
· Strong knowledge of building systems, maintenance practices, budgeting, and contractor management.
· Knowledge of applicable legislation and regulatory requirements.
· Experience working in a unionized environment is an asset.
· Valid Ontario driver’s licence and access to a reliable vehicle.
· Satisfactory Police Vulnerable Sector Check.
· Proof of COVID-19 immunization (if required by current corporate policy).
Compensation & Working Conditions
Salary range: $60,000–$95,000 annually, based on experience and qualifications.
Regular hours are Monday to Friday, 8:30 a.m. to 4:30 p.m. The position requires regular travel throughout Durham Region, work at multiple sites, participation in the on-call rotation, and occasional evening or weekend work.
Pay: $60,000.00-$95,000.00 per year
Benefits:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- Vision care
Work Location: In person
