About Us
At NightRider™ LEDS, we don’t just provide lighting — we deliver reliability, performance, and trusted support to our dealer network. As a premium brand at an accessible price, we take pride in offering Industrial Grade Tough, Individually Tailored Lighting Solutions for professionals across heavy equipment, construction, logging, agriculture, and beyond.
Our commitment to our dealers is at the core of everything we do. We stand by our values:
- We Win When Our Dealers Win
- Be Passionate About Delivering Our Best Products
- Provide the Right Solutions That Set Our Dealers Up for Success
- Together, as One NightRider Nation — We Own the Night
- If you’re ready to join a team that’s lighting the way forward, we’d love to meet you.
About the Role
As an Inside Sales Specialist, you will be the frontline connection to our valued dealers, delivering exceptional support, operational accuracy, and sales enablement. This role blends customer service excellence with proactive communication, order management, and internal operational coordination — all driven by a strong dealer-first philosophy.
You’ll work closely with our management team, collaborating daily to ensure that every dealer receives the support, solutions, and service they need to succeed. Because when our dealers win, we win.
Key Responsibilities
- Serve as the first point of contact for incoming dealer calls, emails, and support queue inquiries.
- Promote and embody NightRider’s values, culture, and dealer-first mindset.
- Process all incoming dealer orders within 1 hour, ensuring accuracy and alignment with company procedures.
- Provide proactive guidance on products, promotions, and solutions while identifying upsell opportunities.
- Resolve dealer questions, product inquiries, and concerns with a customer-centric and empowered approach.
- Manage RGA requests and customer returns within required timelines.
- Maintain accurate CRM records including contacts, tasks, opportunities, and activity logs.
- Conduct follow-up on active promotions, ensuring dealer participation through regular outreach.
- Assist leadership with backorder releases, inventory coordination, and operational workflow.
- Track and enter monthly flash sale pricing, performance, and reporting.
- Support trend analysis, reporting, and customer-focused projects as directed.
- Monitor and replenish warehouse and office supply inventory within approved budgets.
- Assist with office, showroom, and workspace organization, cleanliness, and safety compliance.
- Provide backup for stock counts, receiving, inventory adjustments, and product transfers.
- Actively participate in training, continuous improvement, and team collaboration initiatives.
What You Bring
- A positive, adaptable, and team-oriented attitude.
- Exceptional communication skills with the ability to handle high-volume dealer interactions.
- Strong organizational skills and ability to multitask with precision.
- A customer-first mindset with strong problem-solving abilities.
- Familiarity with CRM is an asset.
- Confidence using Microsoft Excel, Teams, SharePoint; bonus if familiar with order/inventory systems.
- Ability to analyze customer needs and provide solution-focused recommendations.
- Prior experience in customer service, inside sales, or dealer relations — especially in B2B, automotive, heavy equipment, or electronics — is an asset.
Why Join NightRider™ LEDS?
- Competitive hourly rate + performance incentives
- Supportive, team-driven culture with room to grow
- Opportunity to be part of a rapidly expanding leader in LED lighting
- Work with passionate people who care about what they do
- Help shape the future of our dealer and customer relationships
- Be part of a team where We Own the Night — together
Ready to Light Up Your Career?
Apply today. We can’t wait to connect with someone who is as dedicated to dealer success and high-performance solutions as we are.
Job Type: Full-time
Pay: From $23.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- RRSP match
Work Location: In person
