What You Will Do:
Handle day to day GDS activities, including schedule changes, ticket exchanges, and queues.- Monitor and log travel fraud alerts and TST alerts and share information with Associate Support Team.
- Track and manage finance related items.
- Validate response accuracy for Travel and Travel Insurance bots and flag discrepancies.
- Support digital travel enhancement initiatives through data collection, status tracking, and reporting.
- Provide customer outreach offering additional products and services.
- Track customer issues related to online Travel and Travel Insurance.
- Support and respond to online customer inquiries (webmail, LiveChat).
- Support liaison activities with other LOB’s to improve systems and processes.
- Prepare summary materials for Leadership.
- Identify process gaps and recommend improvements to increase efficiency and accuracy.
Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.
Who You Are:
- Minimum 1-3 years' experience in similar role
- Post Secondary Degree or Diploma, Travel and Tourism preferred or equivalent combination of education and experience
- TICO certified
- Strong customer service, attention to detail and analytical skills
- Strong knowledge of internal systems and processes across LOBs and Channels is an asset
Please note that we may use AI tools to help us through the recruitment process.
Please note internal applicants are asked to formally express their interest by applying online no later than 10 business days of position being posted.
