Position Overview: This role involves coordinating complex clinic schedules and serving as a key resource for non-clinical information, scheduling inquiries, and phone support.
Education, Training, and Experience:
- Post-secondary education in office administration (preferably in a medical field) or a combination of relevant education and experience.
- Scheduling experience in a high-volume clinic environment.
Responsibilities:
- Schedule, coordinate, and confirm referrals and appointments, utilizing sound judgment to reschedule or book appointments based on changing priorities, ensuring alignment with provincial access targets.
- Coordinate and schedule diagnostic tests and follow-up appointments to meet patient needs effectively.
- Monitor and track external referrals, ensuring timely follow-up on reports.
- Register patients in the patient database system and ensure all required reports are attached.
- Maintain strict confidentiality regarding patient and staff personal and health information.
- Lead proactive scheduling efforts, considering physician availability, referral volumes, and other relevant factors.
- Assist in patients tests (ECG and Holter hook ups) as needed,
Experience:
- 6 months to 1 year of recent experience as a Medical Office Administrator is the minimum requirement.
Skills and Abilities:
- Excellent verbal communication skills in English, with a professional phone demeanor.
- Proven ability to work effectively within an interdisciplinary team environment.
- Strong written and verbal communication skills, along with organizational and interpersonal abilities.
- Effective problem-solving, critical thinking, and the capacity to prioritize tasks in a fast-paced clinical setting.
- Ability to demonstrate initiative and sound judgment appropriate for the position.
- Proficient in Microsoft Office and other relevant software tools.
- Capacity to handle assigned or delegated tasks with responsibility.
- Ability to remain focused, flexible, and manage tasks effectively in a high-pressure environment.
- Farsi speaking skills is required
Job Type: Full-time
Pay: From $20.00 per hour
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Expected start date: The earliest availablity
Job Types: Full-time, Part-time
Pay: From $20.00 per hour
Benefits:
- Dental care
- Extended health care
Work Location: In person
