Join a Challenger
At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.
We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.
What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.
If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.
We can’t wait to get to know you!
The Work
The ServiceNow Technical Lead is responsible for leading the design, development, and maintenance of the Bank's ServiceNow platform and applications. This is a senior role that functions independently and as a coach to colleagues.
The Lead will collaborate with developers, system admins, support teams, stakeholders, and external vendors to ensure that the ServiceNow platform meets the business needs and aligns with the Technology strategy and best practices.
The Lead will also provide technical guidance, mentorship, and coaching to the ServiceNow developers and administrators within the ServiceNow Centre of Excellence and oversee their work quality and performance. Reporting to the Manager, ServiceNow Centre of Excellence, the Lead will ensure that the ServiceNow platform is secure, reliable, scalable, and compliant with the Bank’s policies and standards.
Oversee the design, development, testing, and deployment of ServiceNow applications and enhancements, following the Bank’s standards for software development life cycle and ITIL framework.
Collaborate with developers, admins, business analysts, business units, and external vendors to gather and analyze requirements, propose solutions, and provide estimates for ServiceNow projects and initiatives.
Ensure that the ServiceNow platform and applications are aligned with the Technology strategy and roadmap, and adheres to the Bank’s policies, standards, and best practices.
Manage the configuration, administration, and maintenance of the ServiceNow platform, including security, integrations, workflows, automation, and reporting.
Advanced experience with ServiceNow modules, such as ITSM, ITOM, ITAM, HRSD, and FSM
Proficient in ServiceNow scripting and development tools, such as JavaScript, HTML, CSS, AngularJS, REST API, and Glide
What we offer [For full-time permanent roles]
\uD83D\uDCB0 Competitive discretionary bonus
✨ Market leading RRSP match program
\uD83E\uDE7A Medical, dental, vision, life, and disability benefits
\uD83D\uDCDD Employee Share Purchase Plan
\uD83D\uDC76\uD83C\uDFFD Maternity/Parental top-up while you care for your little one
\uD83C\uDFDD Generous vacation policy and personal days
\uD83D\uDDA5 Virtual events to connect with your fellow colleagues
\uD83C\uDF93 Professional development and comprehensive Career Development program
\uD83D\uDC9B A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.
Equity, Diversity & Inclusion
EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.
We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.
As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.
EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.
To learn more, visit eqb.investorroom.com and eqbank.ca.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
