Position Summary
Under the general direction of the Hotel Guest Services Assistant Manager, this position is responsible for the promotion, sales and booking of hotel accommodation while contributing to a safe and welcoming work environment. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadians learning environment while establishing a safe and welcoming work environment for all team members.
Key Accountabilities
- Answers calls, faxes and emails; checks availability; offers recommendations
- Quotes room rates; books rooms
- Provides travel information, local tourism information and attractions
- Provides information n on the resort: upcoming shows, special events and promotions
- Promotes hotel packages including all areas of the resort
- Up-sells to increase revenues
- Explains the cancellation policy
- Sends out confirmation notices; accepts payment and gives refunds
- Handles group enquiries or forwards to Sales
- Liaises and communicates effectively with all appropriate operational departments
- Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Bilingual (English/French) is an asset but not required
Perform other duties as assigned
-
Education and Qualification Requirements
- High School Diploma; Post Secondary hospitality or hotel education or suitable combination of education and experience
- Reservations experience an asset
- Basic computer Skills: Microsoft Word, Excel. Internet
- Knowledge of the area and surrounding attractions
- Ability to multitask under time constraints
- Working knowledge of reservations system to perform taking reservations, dupe checks, non-guaranteed cancellations, claimed reservations, setting the house statistics, etc
- Must have working knowledge of voucher procedures, gift certificates
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
Bilingualism (French and English) is required
-
Work Environment Considerations
- Regular hotel and back-office environment, sitting for long periods of time
The role requires a flexible schedule that adapts to 24/7 operation, and will have non-traditional work hours including holidays, evening, overnight or weekend shifts.
-
Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.
Artificial intelligence may be used to select applicants in our processes. All hiring decisions are made by humans.
Additional Information
Minimum Rate (CAD $) | Minimum Salary (CAD $): 18.20
Job Rate (CAD $) | Midpoint Salary (CAD $): 20.40
Maximum Rate (CAD $) | Maximum Salary (CAD $): 20.40
Existing Vacancy: Yes
