An excellent opportunity with a quickly growing, dynamic business…
The Cam Clark Auto Group results-oriented Business Development Specialist for our Cam Clark Ford location in North Vancouver, BC.
With over 20 dealerships and car service locations stretching across Alberta, British Columbia, Washington, Montana, and California; the Cam Clark Auto Group is an industry leader in providing outstanding customer experience since 1987, while also striving to offer an amazing employee experience as well!
Reporting to the Service Manager, the Business Development Coordinator plays a key role in supporting the Service Department by proactively engaging with customers, driving service retention initiatives, enhancing customer satisfaction, and contributing to the achievement of departmental sales and performance objectives. The successful candidate will maintain consistent communication with customers and collaborate closely with service, sales, parts, and management teams to deliver an outstanding customer.
Responsibilities:
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Contacting customers to confirm and remind them of upcoming service appointments.
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Performing outbound customer satisfaction and follow-up calls, texts, and other communications following vehicle service visits.
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Promoting a positive customer experience and encouraging customer loyalty and repeat business.
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Maintaining accurate and detailed records of all customer interactions in PBS, including updating customer files and work plans.
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Preparing daily customer contact reports and providing updates to Service Managers, Sales Managers, and General Managers regarding customer feedback, concerns, and follow-up requirements.
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Identifying customer concerns and escalating issues to management as appropriate to ensure timely resolution.
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Contacting customers regarding manufacturer recalls and scheduling recall-related service appointments.
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Coordinating with the Parts Department regarding special-order and restricted parts to support customer appointments and repair scheduling.
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Advising customers of parts delays and rescheduling appointments when necessary.
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Providing reception and switchboard coverage during lunch breaks, staff absences, and other periods as required.
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Assisting with administrative duties including filing, data entry, document management, and maintaining customer records.
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Building and maintaining positive working relationships with customers and internal departments.
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Supporting customer retention, service marketing, and dealership initiatives designed to increase service department traffic and performance.
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Maintaining confidentiality of customer and company information.
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Adhering to all dealership policies, procedures, and customer service standards.
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Assisting with special projects, events, and departmental initiatives as assigned.
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Performing other duties and responsibilities as assigned by the Service Manager, General Manager, or other members of management to support dealership operations and business objectives.
To be successful in this role, you must have:
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One (1) year of experience in a dealership, BDC, administrative, or sales support role is preferred.
- High School Diploma or equivalent.
- Strong written and verbal communication skills.
- Confident and professional phone conduct.
- Strong computer skills.
- Detail-oriented and excellent organizational and multi-tasking skills.
- Strong record of positive customer satisfaction results.
- Excellent critical thinking & problem-solving skills to resolve customer issues.
- Proven ability to work cohesively with team members, other managers & departments as part of a team.
We thank all applicants for their interest in this position; however, only those selected for an interview will be contacted.
