Position Overview:
Crystal Creek Homes is a premier homebuilder dedicated to quality craftsmanship and exceptional customer satisfaction. We are currently seeking a part time Warranty Coordinator to join our team and work from 8am -5pm Monday, Wednesday, and Friday. This role is essential in ensuring that our Customer Care and Warranty department operates smoothly and efficiently, delivering outstanding support to homeowners and maintaining our commitment to quality.
Key Responsibilities:
- Oversee warranty claims from homeowners, ensuring each claim is processed efficiently and resolved within established timelines.
- Coordinate, schedule and follow up on necessary repairs and services with contractors and vendors to address warranty-related issues.
- Assist in developing and updating warranty and workplace safety policies to align with industry standards and homeowner needs.
- Generate and submit regular reports on warranty claims, trends, and service performance to management for ongoing improvement.
- Monitor and respond to warranty department emails and phone inquiries, ensuring timely and clear communication with homeowners.
- Provide homeowners with updates on their warranty claims, including expected timelines for repairs and resolutions.
- Other duties as required.
Working Hours:
8am - 5pm every Monday, Wednesday and Friday.
Qualifications and Experience:
- A minimum of 3 years’ experience in an Administrator or Coordinator role
- Understanding of residential new home construction processes.
- Competent user of technology and software including MS Office(Word, Excel, Outlook), MS Teams and other Warranty specific platforms.
- Highly organized with excellent time management skills.
- Strong computer and data entry skills.
- Excellent communication skills, written and verbal.
- Team oriented individual with a positive attitude.
If you are passionate about customer service and new home construction, we encourage you to apply. Please forward your cover letter and resume to [email protected]. Qualified candidates will be contacted.
Crystal Creek Homes is an equal opportunity employer, and we encourage candidates from diverse backgrounds to apply.
Job Type: Part-time
Pay: $25.00 per hour
Benefits:
- Company events
- On-site parking
- Paid time off
Experience:
- warranty: 1 year (preferred)
- new home construction: 2 years (preferred)
- administration: 3 years (preferred)
Work Location: In person
