JOB TITLE:
Part-Time Lead Proctor, Accommodated Exams (Contract)
DESCRIPTION:
The Lead Proctor, Accommodated Exams plays a pivotal role in the successful in-person delivery of assessments for students requiring accommodations, in accordance with King’s policies and procedures. This role combines administrative coordination, frontline problem-solving, leadership during shifts, and direct support to proctors, students, and faculty. The Lead Proctor will act as the first point of contact for troubleshooting during assessments, de-escalate situations as needed, maintain exam integrity, and ensure smooth daily operations across multiple testing locations.
Assessment Delivery and Student Support
- Monitor and troubleshoot student concerns via online chat portals during scheduled assessments.
- Provide real-time support to students and instructors.
- Verify assessment setup with instructors as needed and resolve irregularities following university procedures.
- Ensure students receive the appropriate accommodations, including managing stop-clock breaks, alternate formats, scribing, and reading services.
- Check student attendance and provide instructions regarding conduct and accommodations.
Shift Coordination
- Act as the first point of contact for proctors, students, and staff during assessment shifts.
- Model professionalism and guide proctors in maintaining appropriate conduct.
- Provide training and mentorship to new and existing proctors.
- De-escalate conflicts or stressful incidents in a calm and professional manner.
- Proactively communicate updates from the team lead and escalate complex issues as required.
- Monitor activities and ensure the environment remains in accordance with assessment standards.
Operations and Technical Readiness
- Ensure all computers are correctly configured and ready, including software like Microsoft Office, Kurzweil, ZoomText, Dragon, and JAWS.
- Regularly clean and maintain computer stations by removing outdated files and ensuring login readiness.
- Promptly report IT or facility issues and generate service tickets.
- Keep documentation such as manuals, change logs, and procedures current.
Centre Management
- Maintain a clean, organized, and well-stocked exam environment.
- Ensure permitted aids and materials only are used in exam rooms.
- Coordinate setup of temporary exam spaces including logistics such as bins, laptops, and seating arrangements.
Administrative Support
- Assist with the printing of all assessments (accommodated and non-accommodated), packaging for the centre, and delivery logistics as needed.
- Provide back-up administrative support outside of direct assessment duties.
- Attend and contribute to in-person team meetings.
Peak Period Management
- Monitor exam volumes across sites and allocate float staff accordingly.
- Reassign proctors based on volume and skill, in consultation with the Accommodated Assessment Centre Coordinator.
- Initiate and manage communication plans across Teams for efficient shift coordination.
- Adjust schedules or roles in response to changing needs and peak demands.
QUALIFICATIONS:
- Post-Secondary Degree or Community College Diploma required.
- Minimum 1 year of experience in customer service and team leadership.
- Experience in post-secondary or exam-related environments considered an asset.
- Exceptional organizational skills with strong attention to detail and accuracy.
- Strong communication skills — written, verbal, and digital — with the ability to adapt style for diverse audiences.
- Effective leadership and interpersonal skills with the ability to coach, support, and give constructive feedback.
- Calm and solution-focused under pressure, particularly in high-stakes, time-sensitive situations.
- Sound judgment and discretion when handling confidential information.
- Proven ability to multitask and manage competing priorities.
- Familiarity with adaptive technology and assistive software is an asset.
- Strong proficiency with general office software and tools; willingness to learn custom systems.
- Demonstrated reliability and availability for variable hours including evenings and weekends.
- A professional, courteous, and inclusive approach to working with students, faculty, and colleagues.
- A current, satisfactory Police Record Check, including a Vulnerable Sector Check, is required as a condition of employment.
TYPE OF JOB:
Part-Time Contract (up to 24 hours per week – may increase during peak periods)
JOB AVAILABILITY:
Newly Created Role
EFFECTIVE DATE:
August 1, 2026 – April 30, 2027
SALARY:
$24.50 per hour
APPLICATION INSTRUCTIONS:
Submit a letter of application and resume. References required upon request. Interested persons may submit an application by clicking “Apply Now”.
Job candidates will be asked to provide a satisfactory vulnerable person’s police clearance within 3 months of hire date.
CLOSING DATE FOR APPLICATIONS:
July 2, 2026 at 4:30pm
The College is committed to advancing the Catholic intellectual tradition and welcomes faculty, staff and students from all faiths and backgrounds.
King’s University College is committed to Employment Equity and welcomes applications from qualified individuals, including persons of all genders and sexual orientations, persons with disabilities, Indigenous persons, and racialized people.
King’s University College is committed to recognizing the dignity and independence of all and seeks to ensure that persons with disabilities have genuine, open and unhindered access to the College’s employment opportunities. If you require an accommodation during the recruitment process, please contact Human Resources at 519-433-3491 for assistance.
All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.
