Student Care Supervisor – West (12 Month Contract)
MLI Education Group
Metro Vancouver & Tri-Cities, BC
Salary: $60,000–$65,000 per year
Join a Team That Changes Lives
MLI Education Group is one of Canada's leading international education organizations, supporting thousands of international students each year through exceptional Student Care and Homestay programs.
We are looking for an experienced, compassionate and highly organized TEAM MEMBER to join our Student Care team in Metro Vancouver and the Tri-Cities.
This is a unique hybrid role combining professional Student Care leadership with meaningful community engagement. Approximately twenty (20) scheduled office hours each week are dedicated to Student Care administration, case management and operational responsibilities. The remainder of the role is community based and focuses on supporting students, recruiting and supporting host families, conducting home visits, and building strong relationships throughout your assigned communities.
If you are someone who enjoys solving problems, building relationships, working independently and making a genuine difference in young people's lives, we would love to hear from you.
About the Role
This is a full-time, 12-month contract position that combines two integrated areas of responsibility.
PART A:
Approximately 20 scheduled weekday office hours (remote) each week dedicated to:
- Student case management
- Student wellbeing and support
- Communication with schools, school boards, agents and parents
- Custodianship responsibilities
- Operational coordination
- Reporting and documentation
- Database management
- Policy implementation
- Complex student situations
- Departmental projects and continuous improvement initiatives
PART B:
The remainder of your role is community based and includes:
- Recruiting and onboarding host families
- Conducting home visits and home assessments
- Matching students with suitable host families
- Supporting students throughout their program
- Supporting host families
- Conducting student monitoring visits
- Coordinating arrivals, departures and homestay moves
- Building relationships with schools and community partners
- Responding to emergency situations when required
- Promoting MLI Education Group within your assigned communities
What You'll Bring
We're looking for someone who enjoys working with people first and foremost.
The ideal candidate will have:
- Experience in international education, student services, homestay, education, youth services or a related field
- Exceptional interpersonal and communication skills
- Strong organizational and time management abilities
- Excellent judgment and problem-solving skills
- The ability to manage multiple priorities independently
- A positive, professional and customer-focused approach
- Strong relationship-building skills
- Confidence working with students, families, schools and community partners
- Proficiency with Microsoft Office and online systems
- Excellent written and verbal English communication skills
Equivalent combinations of education and experience will also be considered.
Requirements
- Valid BC Driver's Licence
- Reliable personal vehicle
- Willingness to travel regularly throughout Metro Vancouver and the Tri-Cities
- Ability to occasionally work evenings and weekends
- Eligible to work in Canada
- Successful Criminal Record Check, including Vulnerable Sector Screening
- Suitable home office with reliable internet access
Why Join MLI Education Group?
At MLI, our people make the difference.
We value collaboration, professionalism, compassion and continuous improvement. Every member of our Student Care team plays an important role in creating positive experiences for international students studying in Canada.
We offer:
- Competitive salary of $60,000–$65,000
- Flexible home-based work environment
- Meaningful and rewarding work
- Supportive leadership team
- Professional development opportunities
- Collaborative and positive workplace culture
- Opportunity to build lasting relationships within your community
- The chance to make a genuine impact in the lives of international students
The Ideal Person
You are someone who:
- Loves working with people
- Builds trust quickly
- Communicates with confidence and empathy
- Enjoys solving problems
- Stays calm under pressure
- Is highly organized and dependable
- Can work independently while remaining a collaborative team member
- Takes pride in delivering exceptional customer service
- Wants to contribute to a growing and respected international education organization
Location
This is a remote, home-based position serving Metro Vancouver and the Tri-Cities. Regular travel throughout the assigned communities is required.
Job Type
- Full-time
- 12 Month Contract
Salary
$60,000–$65,000 per year
Apply Today
If you're passionate about supporting international students, building strong community relationships and making a meaningful difference every day, we'd love to hear from you.
Please submit your resume and a cover letter outlining why you would be an excellent fit for this opportunity.
MLI Education Group thanks all applicants for their interest. Only candidates selected for an interview will be contacted.
Pay: $60,000.00-$65,000.00 per year
Benefits:
Education:
- Bachelor's Degree (preferred)
Experience:
- Eduction, Supervisory Role and Senior Administrtion: 3 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
- Canadian Work Permit (preferred)
Work Location: Hybrid remote in Metro Vancouver Regional District, BC
