Why Join Us
At Hampton Inn & Homewood Suites by Hilton Calgary Airport North, we believe exceptional hospitality begins with exceptional team members. As part of the Hilton family, we are committed to creating an inclusive, supportive, and engaging workplace where our people are empowered to grow, lead, and make a meaningful impact every day. At Hampton Inn, we bring our FACT culture to life by creating experiences that are Friendly, Authentic, Caring, and Thoughtful, ensuring every guest feels genuinely welcomed and appreciated. At Homewood Suites, we embrace our Be At Home culture, creating a warm, comfortable, and welcoming environment where guests feel at home throughout their stay.
Everything we do is guided by Hilton's Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now. We are looking for leaders who inspire others, foster a culture of accountability and collaboration, drive operational excellence, and are passionate about delivering outstanding experiences for both our guests and our team members.
Qualifications:
Proven experience leading hotel operations across multiple departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, Sales, and other operational departments.
Demonstrated leadership skills with a proven ability to coach, mentor, develop, and inspire high-performing teams while fostering a positive workplace culture. Strong operations management capabilities with experience driving operational excellence, guest satisfaction, and team member engagement.
Demonstrated analytical skills with the ability to interpret financial reports, operational metrics, guest satisfaction scores, labour productivity, and other key performance indicators to support sound business decisions.
Experience managing budgets, labour costs, operating expenses, cost controls, and revenue optimization.
Excellent customer service, communication, and conflict resolution skills, with the ability to professionally manage escalated guest concerns while upholding Hilton brand standards. Strong organizational and time management skills with the ability to prioritize competing demands and manage multiple initiatives in a fast-paced environment.
Experience leading quality assurance initiatives and ensuring compliance with Hilton brand standards, health and safety regulations, and company policies.
Previous experience as a Director of Operations, Assistant General Manager, General Manager, or in another senior hotel leadership role is considered a strong asset.
Previous experience with Hilton or other Hilton-branded hotels will be given preference. Experience using Hilton systems, including OnQ, OnQ R&I, GRO (G3 RMS), Kipsu, Delphi, Lighthouse, STR, Demand360, SnapFix, and other Hilton operational platforms, will be given preference.
Knowledge of revenue management principles, labour planning, budgeting, forecasting, and financial performance management is an asset.
Post-secondary education in Hospitality Management, Business Administration, or a related field is preferred. This version is tailored to attract experienced Hilton leaders while clearly communicating that familiarity with Hilton brands and systems is a preferred qualification.
Pay: $55,000.00-$70,000.00 per year
Benefits:
Work Location: In person
