Job Responsibilities/Overview:
Welcome and Assist Patients: Greet patients and visitors professionally, providing exceptional customer service and ensuring a positive first impression of the practice.
Manage Appointments: Schedule patient appointments efficiently, manage the appointments office schedule, and send reminders to ensure timely attendance. This includes pre-confirming & confirming appointments.
Handle Communications: Answer phone calls, respond to emails, and address inquiries with professionalism and courtesy, ensuring all communication is handled promptly.
Insurance Verification and Claims: Verify patients’ insurance coverage, process insurance claims accurately, and assist with any insurance-related inquiries.
Record Management: Maintain and update electronic and paper medical records ensuring all patient information is current and confidential.
Billing and Payments: Assist with billing processes, handle payment transactions, and address any payment-related questions from patients.
Coordinate Referrals: Facilitate patient referrals to specialists or other healthcare providers as needed, ensuring smooth transitions and follow-up.
Reception Area Maintenance: Keep the reception area clean, organized, and inviting, creating a comfortable environment for patients and visitors.
Customer Service Excellence: Provide a high level of customer service by addressing patient needs and concerns effectively, contributing to a positive overall experience at the practice.
Administrative Support: Assist with other administrative tasks as required to support the efficient operation of the office, including handling correspondence and maintaining office supplies.
Qualifications:
- High school diploma or general education degree (GED).
- Excellent communication and interpersonal skills.
- Proven ability to follow outlined policies and guidelines.
- Ability to follow instructions precisely.
- Possess a professional and positive attitude.
- Portuguese speaking is an asset.
- Previous experience is an asset, but we will train the right candidate.
Job Type: Full-time
Pay: $22.00-$25.00 per hour
Expected hours: 30.0 – 35.0 per week
Benefits:
Flexible language requirement:
Education:
- Secondary School (preferred)
Work Location: In person
