Join Sazerac as a Customer Service Representative supporting our Canada business. In this role, you’ll work closely with customers, distributors, and internal teams to ensure accurate order processing and exceptional service delivery. You’ll play a key role in maintaining strong customer relationships, resolving order-related issues, and supporting uninterrupted product flow in a fast-paced environment. This is a great opportunity for someone who enjoys problem-solving, collaboration, and delivering best-in-class customer support.
What You’ll Do:
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Process customer orders accurately and maintain customer account information
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Partner with internal teams and distributors to resolve order and shipment issues
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Support uninterrupted product flow by coordinating closely with operations and supply chain teams
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Deliver responsive, professional customer service to both external and internal partners
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Maintain accurate records and assist with process improvements to enhance service levels
Required:
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Cegep diploma (DEC) or equivalent required; Bachelor’s degree preferred
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1+ year of experience in customer service, operations, or a fast-paced business environment
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Strong communication, organizational, and problem-solving skills
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Proficiency with Microsoft Office tools, including Excel, Word, and Outlook
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Ability to manage multiple priorities in a fast-paced environment
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Ability to communicate (written and spoken) in both French & English)
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Ability to work full-time onsite
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Can legally work in Canada
Preferred:
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Experience with manufacturing, ERP, or order management systems
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Experience in consumer packaged goods (CPG), beverage, or related industries
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Strong analytical and customer relationship management skills
Physical Requirements:
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Ability to sit for extended periods of time
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Ability to use a computer and standard office equipment
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Ability to work standard 8-hour shifts
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