About Funvilla®
Funvilla® is a fast-paced, dynamic indoor entertainment park operating Monday through Sunday. We are committed to providing a safe, fun, and memorable experience for every guest. Enthusiasm, strong communication skills, teamwork, and flexibility are essential to succeed in our environment.
We are currently hiring multiple team members, with role placement determined by practical experience, performance, and leadership readiness.
Job Overview
Team members at Funvilla® play a vital role in delivering exceptional customer experiences and ensuring smooth daily operations. Depending on experience and performance, candidates will be hired into either:
- Customer Service Representative / Party Host / Receptionist
Both roles require professionalism, reliability, and a strong focus on safety and guest satisfaction.
Customer Service Representative / Party Host / Receptionist
- Deliver friendly, professional, and efficient customer service to all guests
- Greet guests, manage check-ins, and provide accurate information about park activities, policies, and services
- Answer incoming phone calls and assist with inquiries, bookings, and general information
- Host birthday parties according to Funvilla® standards, ensuring a fun and engaging experience
- Coordinate party setup, execution, and timely cleanup
- Maintain cleanliness and organization of reception areas, party rooms, and assigned zones
- Follow all safety procedures and support daily operational needs
- Assist management and supervisors with additional tasks as required
Requirements & Qualifications
- Availability to work a flexible schedule, including weekdays, weekends, holidays, and peak business hours
- Ability to stand, walk, and move throughout the park for extended periods in a fast-paced, noisy indoor environment
- Strong customer service skills with a friendly, professional demeanor and excellent phone etiquette
- Strong communication and interpersonal skills with the ability to engage positively with guests, parents, and team members
- Highly organized with strong attention to detail, including accurate data entry, filing, and administrative tasks
- Ability to multitask efficiently and work well under pressure while maintaining a positive attitude
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications
- Strong computer skills, including typing, proofreading, and general office software knowledge
- Previous clerical, administrative, or front desk experience preferred, including experience with multi-line phone systems
- Experience with QuickBooks or bookkeeping is considered an asset
- Familiarity with medical or dental office procedures is an advantage but not required
- Reliable, punctual, and able to take initiative while working independently or as part of a team
- Commitment to safety, cleanliness, and company standards
Job Types: Full-time, Part-time
Pay: From $17.60 per hour
Benefits:
- On-site parking
- Store discount
Application question(s):
- What times are you available to work from Monday-Sunday?
- Are you located in Milton or nearby?
Experience:
- Customer Service: 1 year (preferred)
Work Location: In person
