Summary : Konzelmann Estate Winery is seeking an enthusiastic, organized, and creative individual to join our Marketing & Hospitality team. This full-time role provides support across marketing, guest services, e-commerce, and winery operations, helping to ensure an exceptional experience for guests both online and at the winery.
The ideal candidate enjoys working in a collaborative environment, has exceptional customer service skills, is highly organized, and thrives while managing a variety of projects and priorities.
About the Role :
Marketing Support
- Create and edit marketing assets, including graphics, social media content, email creative, signage, menus, and other promotional materials while maintaining brand standards.
- Schedule and publish approved social media content across multiple platforms.
- Coordinate influencer visits, promotional partnerships, and marketing requests.
- Update website content, event listings, and online product information.
- Organize and maintain marketing assets, digital files, and promotional materials.
Guest Services
- Answer incoming telephone calls and direct guests to the appropriate department.
- Manage the winery's general email inbox and respond to guest inquiries in a timely and professional manner.
- Assist guests with booking tastings, tours, workshops, and special events using our reservation software (Rezdy).
- Assist customers with online and phone orders, shipping inquiries and general customer service requests.
- Manage website chat and social media messaging platforms to provide prompt guest support.
E-Commerce & Retail Support
- Assist with product setup, promotions, and updates within Commerce7.
- Help maintain online store accuracy, including product information and imagery.
- Coordinate printing and distribution of marketing materials, menus, signage, and promotional collateral.
Administrative Support
- Manage donation requests and community sponsorship inquiries.
- Assist with award submissions and administrative marketing projects.
- Perform other duties as assigned in support of the Marketing & Hospitality team.
Ideal Candidate : The ideal candidate is an organized, creative, and customer-focused individual who thrives in a fast-paced environment and enjoys balancing a variety of responsibilities. They are an excellent communicator with strong attention to detail, take initiative, adapt well to changing priorities, and are passionate about creating exceptional guest experiences while supporting marketing and business objectives.
Requirements :
- Experience with graphic design is required. Experience with Adobe Creative Suite (Photoshop, Illustrator, InDesign) is considered an asset.
- Strong eye for visual design, branding, and attention to detail.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Outstanding customer service and problem-solving skills.
- Comfortable communicating by phone, email, social media, and in person.
- Experience using Microsoft Office and learning new software platforms.
- Experience with social media platforms is considered an asset.
- Experience with Commerce7, Rezdy, Canva, Mailchimp, or similar platforms is considered an asset.
- Previous experience in hospitality, tourism, retail, customer service, or marketing is preferred.
- Winery or wine industry experience is considered an asset.
- Ability to sit, stand, and walk for extended periods as required.
- Excellent references available upon request.
Job Type: Full-time
Pay: $18.00-$20.00 per hour
Benefits:
- Casual dress
- Dental care
- Extended health care
- Store discount
- Vision care
Flexible language requirement:
Ability to commute/relocate:
- Niagara-on-the-Lake, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (required)
- Graphic design: 1 year (required)
Work Location: In person
