About the Opportunity
We are a well-established and growing mechanical services company seeking an experienced and highly organized Senior Service Coordinator to join our team.
The ideal candidate will have previous experience in a mechanical or HVAC service environment and a strong understanding of dispatching field technicians, managing service work orders, and delivering exceptional customer service.
Position Summary
The Senior Service Coordinator is the primary point of contact for customers and field technicians. This position is responsible for coordinating daily service operations, dispatching technicians, managing work orders, scheduling resources, and ensuring customers receive timely and professional service.
The successful candidate will be a proactive problem solver with strong organizational skills, exceptional attention to detail, and the ability to effectively manage competing priorities.
Key Responsibilities : Service Dispatch & Scheduling
- Schedule and dispatch service technicians based on customer requirements, technician availability, location, and urgency of service requests.
- Coordinate technician schedules to maximize productivity and efficiency.
- Monitor and adjust daily schedules in response to changing priorities and emergency service calls.
- Ensure technicians are equipped with the required parts, information, and documentation before arriving on site.
- Maintain ongoing communication with technicians throughout the day to provide support and resolve issues.
Customer Service
- Serve as the first point of contact for customer inquiries and service requests.
- Respond professionally to customer concerns and follow up to ensure timely resolution.
- Obtain customer approvals for additional work when required.
- Provide updates regarding service appointments, work status, and completion timelines.
Service Operations
- Review work orders, scheduling requirements, travel distances, and workforce availability to optimize service delivery.
- Track service progress and ensure work orders are completed accurately and on time.
- Maintain accurate records within dispatch and work order management systems.
- Identify and communicate service opportunities or customer concerns to appropriate departments.
- Assist with planning for seasonal workload fluctuations and resource allocation.
Administrative & Office Support
- Maintain job files, service records, reports, and department documentation.
- Coordinate office and warehouse activities, including shipments, inventory tracking, and office supply management.
- Assist with meeting coordination, travel arrangements, and logistical planning.
- Prepare reports, customer invoices and meeting minutes as required.
- Support management with special projects and operational initiatives.
QualificationsExperience
- Minimum 4-5 years of administrative experience.
- Minimum 5+ years of service dispatching, scheduling, or service coordination experience.
- Previous experience in the mechanical, HVAC, plumbing, construction, or field service industry is strongly preferred.
- Experience using work order management software is required.
- Experience with Jonas Construction Software (Jonas Premier or Jonas Enterprise) is considered a strong asset.
- Experience coordinating field technicians, managing service work orders, and supporting daily service operations is preferred.
Skills & Competencies
- Exceptional customer service and communication skills.
- Strong organizational and time-management abilities.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- High attention to detail and accuracy.
- Strong problem-solving and decision-making skills.
- Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.
- Ability to work independently while contributing positively to a team environment.
- Strong sense of ownership, accountability, and initiative.
What We're Looking For
The ideal candidate is:
- A highly organized professional who can manage multiple priorities simultaneously.
- A confident communicator who builds strong relationships with customers and field staff.
- A proactive problem solver who anticipates challenges and takes initiative.
- A dependable team player with a positive, can-do attitude.
- Someone who takes ownership of their role and is committed to operational excellence.
Compensation & Benefits
- Competitive salary based on experience
- Extended health and dental benefits
- Opportunities for professional growth and advancement
- Stable, long-term career opportunity
- Supportive and collaborative team environment
Pay: $60,000.00-$70,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Vision care
Application question(s):
- Please describe your experience working in the HVAC, boiler, refrigeration, plumbing, or mechanical services industry. Include your role, employer, and years of experience.
Work Location: In person
