Join us at Sparkling Hill Resort! We are looking for a positive, energetic individual to join our Housekeeping leadership team. The ideal candidate will be a strong leader with impeccable attention to detail, communication skills and efficiency. Take the next step in your hospitality career and join a world-renowned wellness resort in the beautiful Okanagan.
Housekeeping Supervisors are responsible for all day-to-day operations of the housekeeping and laundry departments. Supervisors must ensure Sparkling Hill cleanliness standards are met in all guest rooms, public areas and meeting spaces.
Staff accommodation is potentially available in double rooms for full-time Sparkling Hill employees, working 40 hours per week.
Perks & Benefits:
Sparkling Hill team members get to enjoy a variety of perks & benefits which we provide as a thank you for hard work and dedication. Perks and benefits include:
- Deeply discounted room rates available to team members
- Discounts on gift shop retail, food and spa treatments
- Extended health benefits
- Monthly employee incentives
- Career growth opportunities in the form of promotions and department transfers to expand your knowledge and exposure to the industry
The Housekeeping Supervisor responsibilities include:
- Training new employees according to Sparkling Hill standards.
- Developing and coaching a diverse team of housekeepers.
- Overseeing/assisting in the inventory, storage and control of housekeeping items.
- Ensuring that all lost and found articles are stored properly and correctly logged.
- Ensuring that guest room status is communicated to the Front Desk in a timely and efficient manner.
- Inspecting guest rooms, public areas, and employee areas and holding team members accountable for corrective action.
- Hands on cleaning in multiple areas and laundry tasks when necessary
- Maintaining a high level of customer satisfaction by interacting and responding positively with guests and taking immediate actions to resolve problems.
- Ensuring that the yearly cleaning projects are completed (deep cleaning).
- Ensure all Work Safe and WHIMS and safety standards are maintained
- Provide orientation, feedback and recognition to all colleagues
- Opening and closing of the department, prepare room attendants daily assignment
- Reporting all maintenance issues
- Other duties as directed
Requirements:
- Housekeeping experience required
- Approachable, positive attitude, self-starter, team player, work under pressure and meet deadlines, lead by example.
- Approach all encounters with guests and employees in a friendly, service-oriented manner
- Ability to work under pressure and in a demanding, fast-paced environment and meet deadlines
- Must be able to speak and read English
- Excellent organizational, time management and analytical and problem-solving skills.
- Ability to work flexible hours including days, evenings, weekends and holidays.
Qualified applicants may submit a detailed resume and cover letter to Ms. Megan Bender, Housekeeping Manager. Only candidates selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: From $21.00 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- Store discount
- Vision care
Ability to commute/relocate:
- Vernon, BC: reliably commute or plan to relocate before starting work (required)
Experience:
- housekeeping: 1 year (preferred)
Work Location: In person
