Durham Bone and Joint Specialists (DBJS) is committed to delivering orthopaedic care, within a system that provides accessibility and quality, in managing acute and chronic musculoskeletal related illnesses. Established in 2019, our team currently includes 8 orthopaedic surgeons and 6 Advanced Practice Providers, who work within a collaborative multidisciplinary environment to meet the growing needs of Durham region patients.
DBJS is looking for a Medical Office Assistant to join the team. The successful candidate will work with patients that require assessments with a DBJS provider, supporting coordination of their assessment appointment and follow up treatment plans. The candidate will be responsible for organizing the daily clinic services and will work closely with the administrative team to support patients throughout their continuum of care.
DUTIES AND RESPONSIBILITIES:
Under the direction of Orthopaedic Surgeons and Advanced Practice Providers, the Medical Office Assistant will provide the following duties:
- Scheduling and communicating appointment details to patients
- Managing schedules for multiple services delivered from the office location
- Responding to inquiries by email, phone and fax and completing required documentation
- Supporting the referral triage process
- Prioritizing multiple tasks and deadlines as assigned
QUALIFICATIONS:
- Experience working with Accuro EMR
- Post-secondary degree or diploma in Office Administration or recognized equivalent
- Experience in a high-volume customer service position
- Demonstrate advanced working knowledge of Microsoft outlook and Word
- Excellent interpersonal, oral and written communications skills for reporting information to patients and staff
- Superior customer service with ability to understand and meet patient and Physician needs
- Demonstrate ability to take initiative and act independently using sound judgment as well as accepting direction
CONTACT INFORMATION:
To apply for this position, please submit your resume to: [email protected]
Schedule:
Work Location: In person
