Boutique Endodontic Practice | Full-Time
We are a endodontic speciality practice located in the east end of downtown Toronto committed to providing exceptional, patient-centred care in a calm and relaxing environment. We are looking for a reliable, friendly, and professional Dental Receptionist/Treatment Coordinator who can keep the day running smoothly and contribute to the growth of our practice. This is an excellent opportunity for an experienced dental receptionist/assistant who enjoys working in a smaller, collaborative specialty practice and takes pride in creating an exceptional patient experience.
Schedule:
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Monday-Thursday 9 - 6 pm or close.
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Friday 9-5 pm (flexible).
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Saturday (optional).
Compensation:
Based on experience and qualifications guided by ODA and ODAA wage report.
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Additional incentives after probationary period.
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Health spending account.
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Access to ODA extended healthcare or Medcan year long care.
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Uniform and footware spending allowance.
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Free onsite-parking.
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Sick days.
Responsibilities:
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Manage the front desk, including patient registration, check-in/check-out, scheduling, phones, and EMR.
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Greet patients and provide a warm, professional, and reassuring experience from start to finish.
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Take payments and assist with basic bookkeeping.
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Review radiographs and treatment information to prepare accurate estimates.
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Prepare and submit insurance estimates and claims.
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Communicate treatment and appointment information clearly and professionally.
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Conduct post-treatment comfort calls and patient follow-up.
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Coordinate referrals and maintain strong communication with referring offices.
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Proactively maintain referring-office relationships through regular updates, follow-ups, referral events, and other initiatives.
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Maintain efficient scheduling, patient flow, and daily production.
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Work closely with the clinical team and anticipate where support is needed.
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Manage multiple priorities and resolve day-to-day issues independently.
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Complete administrative duties including scanning, photocopying, filing, and data entry.
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Maintain a clean, organized, and welcoming reception area.
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Follow all applicable privacy, confidentiality, IPAC, infection prevention and control, and workplace safety standards.
Requirements:
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Several years of dental reception experience; endodontic or specialty experience is an asset.
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Certified Dental Receptionist or Dental Assistant certification preferred.
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Proven ability to independently work as a treatment coordinator/senior administrator.
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Well-versed in CDCP and private dental insurance, including preparing estimates and processing claims.
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Proficient in dental scheduling, patient registration, EMR, treatment estimates, and insurance claims.
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Strong computer skills, including dental software/EMR, Excel, and touch typing.
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Excellent communication, organization, and interpersonal skills.
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Reliable, punctual, and dependable.
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Lives within a reasonable commuting distance and has reliable transportation.
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Able to multitask, prioritize, problem-solve, and maintain efficient office flow.
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Warm, professional, and genuinely patient-centred.
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Takes initiative, demonstrates accountability, and follows through.
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Confident communicating with patients, referring dentists, and dental offices.
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Able to work effectively in a small team and step in wherever needed.
References Required
Two references from previous employers are required as part of the application process. Please submit your resume to
[email protected] along with a brief introduction outlining your experience and why you feel you would be a good fit for our team.
Please include contact information for two previous employers who can provide professional references. 