The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a vision that is only made possible by developing our most valuable asset – our people. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision, then please apply.
This position involves routine repetitive work in operating a central multi-line telephone serving various sections of municipal RCMP Detachment. The essential responsibility is the efficient operation of the multi-line telephone requiring good knowledge of RCMP federal, provincial and municipal department functions.
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Takes messages and provides general information to the public.
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Provides information in a prompt, accurate and courteous manner.
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Responding to telephone calls in a law enforcement setting.
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Sound knowledge of standard multi-line telephone operations as well as the functions of various RCMP sections, external clients and officials.
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Ability to operate a multi-line telephone system calmly and effectively at times under heavy load conditions.
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Ability to deal courteously and effectively with the public.
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Ability to answer a variety of internal and external inquiries orally and in writing through the telephone, email, VMAIL & CPIC and in person.
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Ability to understand, follow and relay messages and instructions.
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Ability to prepare and maintain non-complex records using Microsoft Excel & Microsoft Word.
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Ability to train and instruct relief operators.
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Ability to use CPIC, LEIP, PROS, and PRIME software programs.
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Ability to use REDMS or a similar records management system.
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Ability to perform multiple tasks simultaneously, work well under pressure and deal with stressful situations with professionalism.
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Ability to obtain and maintain an RCMP Enhanced Security Clearance.
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Proficiency in another language would be considered an asset.
Completion of grade 12 supplemented by courses relevant to the position plus sound related experience in a busy office environment. An equivalent combination of training and experience may be considered.
Employee Group:
CUPE Local 718
Position Status:
Regular Full-Time
Duration of Appointment:
n/a
Salary Range:
$31.22 to $36.69
Hours of Work:
Monday to Fridays, 8:00am to 4:45pm on a compressed schedule.
Application Posted:
8/12/26
External Closing Date:
8/25/26
