Overview
We are seeking a professional and personable Front Desk Manager to oversee the front office operations at our hospitality establishment. The ideal candidate will be responsible for delivering exceptional guest experiences, managing front desk staff, and ensuring smooth daily operations. This is a hands-on, operations-focused role requiring active participation in training, room inspections, and leadership support for housekeeping functions. The role also includes involvement in revenue awareness, monitoring market trends, and supporting sales initiatives. It requires strong communication skills, a welcoming demeanor, and the ability to handle multiple responsibilities efficiently. Multilingual and bilingual abilities are highly valued to serve our diverse clientele effectively.
Duties
Greet guests warmly and provide outstanding customer service throughout their stay
Manage check-in and check-out processes efficiently using multi-line phone systems and reservation software
Handle guest inquiries, requests, and complaints with professionalism and tact
Supervise front desk staff, including scheduling, training, and performance management
Provide hands-on training and ongoing coaching to front desk team members to maintain service consistency
Conduct regular room inspections to ensure cleanliness and brand standards are met
Act as a working support lead for housekeeping, helping coordinate priorities and ensuring alignment between departments
Monitor local market conditions, including ADR trends and competitor (comp set) positioning, and provide input to pricing and strategy discussions
Participate in sales efforts, including supporting group inquiries, maintaining rate integrity, and contributing to revenue management initiatives
Maintain accurate records of guest information, reservations, and billing details
Ensure the front desk area is organized, clean, and welcoming at all times
Coordinate with housekeeping, maintenance, and other departments to meet guest needs promptly
Uphold hotel policies and procedures related to guest services and safety standards
Assist in managing phone etiquette standards across all communication channels
Experience
Previous experience in hotel or hospitality front desk management is preferred
Strong customer service background with excellent communication skills
Experience operating multi-line phone systems and reservation management software
Bilingual or multilingual abilities are considered a significant advantage for serving diverse guests effectively
Knowledge of hospitality industry standards, basic revenue management concepts, and guest service best practices
Ability to handle high-pressure situations with professionalism and calmness
Experience working cross-functionally with housekeeping or in a dual-role supervisory capacity is an asset
Role Summary
This role offers an excellent opportunity for a dedicated hospitality professional to lead a dynamic team while remaining actively involved in day-to-day operations. The position requires a proactive, hands-on approach with attention to detail, accountability for guest experience, and active participation in both operational execution and revenue performance.
Pay: $25.00-$27.00 per hour
Work Location: In person
