Job Summary
We are seeking a friendly and detail-oriented Night Auditor/Receptionist to join our hospitality team. This role involves managing guest check-ins and check-outs during overnight hours, ensuring smooth front desk operations, and providing exceptional guest services. The ideal candidate will possess strong communication skills, a professional appearance, and a passion for hospitality. Multilingual or bilingual abilities are highly valued to assist a diverse guest demographic. This position offers an opportunity to work in a dynamic environment where customer service excellence is paramount.
Responsibilities
- Greet guests upon arrival and assist with check-in/check-out procedures efficiently and courteously
- Manage multi-line phone systems to handle guest inquiries, reservations, and internal communications
- Provide exceptional customer service by addressing guest needs promptly and professionally
- Maintain accurate records of guest accounts, billing, and reservations using hotel management software
- Handle late-night administrative tasks such as reporting, balancing accounts, and preparing daily reports
- Ensure the front desk area remains clean, organized, and welcoming throughout the shift
- Respond to guest requests or complaints with professionalism and resolve issues effectively
- Uphold hotel policies and procedures to ensure safety and security for guests and staff
Skills
- Excellent phone etiquette with the ability to handle multiple lines efficiently
- Strong customer service skills with a friendly, approachable demeanor
- Previous experience in front desk or hotel operations is preferred
- Ability to work overnight shifts reliably in a fast-paced environment
- Multilingual or bilingual skills are highly desirable to serve diverse guests effectively
- Knowledge of hotel management software and multi-line phone systems is a plus
- Exceptional organizational skills with attention to detail
- Ability to remain calm under pressure while managing multiple responsibilities
This role provides an excellent opportunity for individuals passionate about hospitality to contribute to memorable guest experiences while developing their professional skills in a supportive environment.
Pay: $18.92 per hour
Benefits:
Work Location: In person
