MEMBER EXPERIENCE COORDINATOR — ENDURANCE TAEKWONDO (BURNABY)
Pay: CA$26.50 per hour, plus enrolment bonuses
Schedule: Monday–Friday 2:30 PM – 8:00 PM, Saturday 9:45 AM – 12:30 PM — approximately 30 hours per week
Location: 3355 North Road, Unit #278, Burnaby, BC V3J 7T9 — in person
The Role at a Glance
Endurance Taekwondo is not just a gym; we are a community institution — a 13-time winner of the Tri-City News Leaders Choice Award for Favourite Martial Arts School, including 10 consecutive years. We are seeking a high-energy professional to manage our front-of-house, welcome families, and drive enrolment for the next generation of students.
The Mission
We aren't looking for a "receptionist" to sit behind a desk. We are looking for a Relationship Builder.
Your mission is to ensure every person who walks through our doors feels like the most important person in the building. You will blend 5-star hospitality with operational precision, helping us grow the school while maintaining the service our families expect.
What You Will Do
- The Ultimate Host: You are the first and last face our families see. You bring energy, warmth, and professionalism to the lobby every single day.
- Enrolment & Growth: You will guide prospective families through their decision-making journey — from the initial phone inquiry to their first class — helping them understand the life-changing value of martial arts.
- Community Connector: You will be the "go-to" person for parents and kids alike, handling questions, concerns, and feedback with grace and speed.
- Operational Excellence: You will keep the academy running smoothly by managing student attendance, billing, and scheduling using ZenPlanner, our member management system.
Who You Are
- You Have a "Service Heart": You genuinely love helping people. You can turn a stranger into a friend in minutes and handle a busy lobby with poise.
- You're Great With Kids and Parents: Most of our members are children and their families. You're comfortable connecting with a 6-year-old and their parent in the same conversation.
- You Are Growth-Minded: You aren't afraid of a sales conversation because you believe in the product. You are motivated by hitting goals and earning bonuses.
- You Are Detail-Obsessed: You notice the small things — from a typo in an email to a stray bag in the lobby — and you fix them without being asked.
- You Are Tech-Savvy: You are comfortable learning new software and maintaining accurate digital records.
Qualifications
- Experience: 2+ years in a customer-facing role (high-end retail, hospitality, or front-desk administration preferred). Experience working with children and families is a strong asset.
- Proximity: You live within a reasonable commute of Burnaby.
- Tech: Experience with scheduling or member-management software (ZenPlanner, Google Workspace) is a strong asset.
- Screening: Employment is conditional on a Criminal Record Check with Vulnerable Sector screening, as this role involves regular contact with children. Cost fully reimbursed.
Why Join Us?
- Performance Bonuses: Your work is tied to the school's success. When we grow, you benefit — enrolment bonus details provided at interview.
- Tuition-Free Training: Train free in our adult martial arts programs.
- Culture of Excellence: Work in a high-performance, positive environment where you are treated as a partner in our success.
How to Apply
We value personality and presence above all else. To apply, please submit your resume and a short cover letter telling us specifically why you are the "People Person" we are looking for.
Application Questions
- Have you worked with scheduling or CRM systems before (e.g., ZenPlanner)?
- Are you available Monday–Friday 2:30 PM – 8:00 PM and Saturday mornings 9:45 AM – 12:30 PM, year-round?
- Describe your experience working with children or parents in a service setting.
- How will you help us build our reputation?
Work Location: In person — Burnaby, BC V3J 7T9
Pay: From $26.50 per hour
Ability to commute/relocate:
- Burnaby, BC V3J 7T9: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Have you worked with scheduling/CRM systems before (e.g., ZenPlanner, Mindbody)?
- How will you help us build our reputation?
- Describe your experience working with children or parents in a service setting.
- Are you available Monday–Friday 2:30 PM – 8:00 PM and Saturday mornings 9:45 AM – 12:30 PM, year-round?
Work Location: In person
