Inside Sales & Customer Success Representative
Impact Radio Accessories
Who We Are
Impact Radio Accessories designs, manufactures, and distributes professional-grade two-way radio accessories across North America. Our products are trusted by leading retailers, global brands, and world-class events—including Walmart, Amazon, the Super Bowl, and the Grammy Awards. We're a growing, customer-focused team committed to exceptional service, reliability, and innovation.
Who We’re Looking For
We're looking for an energetic, customer focused Inside Sales & Customer Service Representative to join our Kelowna team.
This role combines customer service, inside sales, and account support. You'll build strong dealer relationships by responding to customer inquiries, identifying sales opportunities, using our CRM to manage customer interactions and follow-ups, and delivering an exceptional customer experience.
Required:
- 5+ years of experience in inside sales, customer service, or a similar customer-facing role.
- Proficiency with Microsoft Office and experience using CRM software. (HubSpot is an asset)
- Comfortable communicating with customers by phone or live chat.
- Excellent organizational skills with strong attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong verbal and written communication skills.
Who you are:
We're looking for someone who naturally demonstrates the following qualities:
- A customer-first mindset with a passion for delivering exceptional service.
- A relationship builder who enjoys earning trust and developing long-term partnerships.
- A proactive problem solver who takes ownership and follows issues through to resolution.
- Naturally curious and eager to learn about customers, products, and new ways to improve.
- Highly organized with excellent attention to detail.
- Self-motivated, dependable, and able to work independently.
Key Responsibilities:
- Inside Sales: Respond to inbound sales inquiries, identify customer needs, recommend the best solutions, and recognize opportunities to increase sales through replacement parts, accessories, and complementary products.
- Customer Service: Deliver exceptional customer service through phone, email, and live chat by assisting customers with product information, pricing, quotations, order status, returns, warranty inquiries, and account-related questions.
- CRM: Keep customer records, communication history, follow-up activities, and account information accurate and up to date within the CRM. Use the CRM to organize customer interactions, support sales activities, and ensure excellent customer follow-up.
- Relationship Building: Build strong, long-term relationships with dealer accounts by serving as a trusted resource, providing timely support, and delivering a positive customer experience with every interaction.
- Problem Resolution: Investigate customer concerns, collaborate with internal teams, and deliver timely solutions that strengthen customer satisfaction and loyalty.
- Team Support: Process customer orders accurately and assist with packing, shipping, receiving, inventory, and other operational or administrative tasks to support the team and deliver an outstanding customer experience.
Why Join Impact?
What We Offer:
- Competitive base salary ($50,000–$60,000)
- Comprehensive health and wellness benefits, including a Health Spending Account, EFAP, and mental health support
- Professional development and career growth opportunities
- Collaborative, performance-driven culture focused on continuous improvement
Our Culture:
At Impact, our values shape how we work with our customers and each other. We act with integrity, build long-term partnerships by putting customers first, communicate openly, embrace continuous learning, and never compromise on quality. We believe the best teams are curious, collaborative, accountable, and always willing to step in and help one another succeed. If you're someone who takes pride in doing the right thing and delivering exceptional work, this opportunity is for you.
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Discounted or free food
- Flexible schedule
- On-site gym
- On-site parking
- Paid time off
- Wellness program
Application question(s):
- What interests you most about this position?
Location:
- Kelowna, BC V1Y 2C9 (required)
Work Location: In person
