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Parking Coordinator (Aud)

City of Kitchener
Kitchener, ON

Détails du poste

Temporaire | Temps partiel
Il y a 13 jours

Compétences

Règlements municipaux
Coaching
Rédaction de rapports d'incident
Anglais
Traitement des plaintes
Caisse
Gestion d'équipe
Service à la clientèle
Orientation axée sur le service à la clientèle
Patrouille
Formation et développement
Compétences en communication
Interaction avec les clients
Radios bidirectionnelles
Coordination d'équipe

Description complète du poste

Employment Type: Temporary Part Time

Hours of Work: 24

Job location:

Pay: $23.93 To $24.88 Hourly

Grade/Band: 5

Job Posting Start Date: 8/18/26

Job Posting End Date: 8/25/26

Job Description:

Overview

Coordinate the activities of large roster of part time staff while managing the flow of vehicles in and around The Aud complex, addressing and reporting escalated customer service issues as they arise.

(Temporary Part Time for Approximately 12 Months)

Responsibilities

Oversees and manage traffic entering and exiting parking lot.
Provides direction and assistance to part time parking staff, including scheduling, deployment, training, and coaching.
Ensures processes are in place to keep traffic flow moving and assist customers who have escalated issues or complaints.
Patrols parking lot to monitor lots and parking staff, providing direction and assistance as needed.
Steps in to assist when short staffed; scanning, directing, walking lots, etc.
Offers high level customer service solutions and training. Hands on approach.
Performs other related duties as assigned.
Fills out occurrence and incident reports as needed.
Works with City Bylaw, EMS and WRPS as required.
Performs other duties as assigned.

Education

Minimum of a secondary school education.

Experience

Minimum 12 months related experience.

Knowledge, Skills, and Abilities

Able to make decisions on the fly and have good judgement.
Strong customer service and communication skills.
Willing to work on your feet, in a variety of outdoor conditions (rain, snow, wind, etc) and at both daytime and nighttime.
Able to accurately process cash sales when necessary.
Able to use a two-way radio to communicate to staff and management.
Willing to work in a team environment and accept and give direction.
Willing to work evenings and weekends (especially Fridays) as required up to 24 hours per week.
Ability to perform some manual labour with prolonged walking/standing/being outdoors.
Willing and able to troubleshoot issues with scanners, parking arms and radios.
Able to speak and understand English fluently.
Reliable with a good attitude and employment record.

Department: CSD-Community Services Department

Division: CSD-Sport Division

Union Code: Part Time

Req Id: 1029

Job Code: 9358

Number of Openings: 1

Overview

Responsibilities

Education

Experience

Knowledge, Skills, and Abilities

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