Position Summary:
The Accounts Receivable & Customer Service Administrator supports the day-to-day financial and customer-facing operations of the location. This role is responsible for accounts receivable administration, transaction processing, and front-line customer service, helping ensure accurate financial records while delivering a high level of service to customers.
This position plays a key role in supporting sales, operations, and customers in a fast-paced agricultural retail environment.
Key Responsibilities:
Accounts Receivable & Accounting Support
- Provide professional, front‑line customer service while supporting cash and charge customers with sales transactions and account services.
- Process load tickets and customer invoices based on source documentation, ensuring accuracy and compliance with established procedures.
- Accurately process customer payments (POS, cash, cheque, EFT).
- Prepare, reconcile, and deposit daily payments.
- Process and distribute monthly customer statements.
- Respond to customer account inquiries, including billing and account-related questions.
- Maintain accurate customer account records and supporting documentation.
- Process customer account transactions in accordance with company credit policies.
Customer Service & Office Administration
- Greet customers, answer calls, and direct inquiries in a professional and timely manner.
- Support customers at the counter, over the phone, and via email.
- Assist with general office administration, including filing and follow-ups.
- Develop and maintain knowledge of Holmes Agro products and services to provide accurate and professional customer support.
- Contribute to a positive, collaborative team environment.
Qualifications and Experience:
- 2-3 years of experience in accounts receivable, customer service, or a related administrative role involving regular customer interaction.
- Strong attention to detail, accuracy, and follow-through.
- Ability to switch between customer service and administrative tasks while maintaining a high level of accuracy.
- Professional communication and interpersonal skills.
- Proficiency in Microsoft Word, Excel, Outlook.
- Experience with accounting systems (e.g., Tronia) is an asset.
- Willingness to work extended hours during peak agricultural seasons.
- Agricultural background an asset.
Pay: $22.00-$24.00 per hour
Ability to commute/relocate:
- Amaranth, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- This role focuses on core day-to-day accounts receivable processing and customer service support. Does this align with the type of role you are seeking?
- This role involves processing bills of lading and other source documents to prepare accurate customer invoices, following established procedures. Are you comfortable working with document-driven, detail-focused processes?
- This position includes daily front-line customer interaction (counter, phone, and email) while performing accounts receivable and transaction-related tasks. Are you comfortable working directly with customers while completing administrative responsibilities?
- This position requires full time hours and scheduled Saturday work during peak seasonal periods, with overtime in accordance with Ontario employment standards. Are you able to meet this requirement?
Experience:
- accounts receivable and customer service: 2 years (required)
Work Location: In person
