OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT
OpenText is seeking a technically dynamic and resourceful Senior Technical Support Specialist to join our Information Archive and Documentum support team. This role is ideal for someone passionate about solving complex technical issues, delivering exceptional customer service, and working in a collaborative, high-performing environment.
YOU ARE GREAT AT
- Serve as the first point of contact for technical inquiries related to Information Archive.
- Provide support via phone and email with a strong focus on customer empathy and satisfaction.
- Troubleshoot complex technical issues and offer alternative solutions.
- Maintain accurate records in the CRM system, including updates and resolutions.
- Collaborate with cross-functional teams to resolve software defects and implement customer suggestions.
- Contribute to the knowledge base by creating and editing technical articles.
- Make informed decisions within defined parameters to support project deliverables.
WHAT IT TAKES TO SUCCEED
- 5+ years of relevant experience with Information Archive or Documentum.
- University/College degree in a related field or equivalent work experience.
- Hands-on experience with Information Archive.
- Strong knowledge of Enterprise Content Management fundamentals.
- Excellent communication skills (written and verbal).
- Strong troubleshooting skills and a customer-first mindset.
- Experience with: - Windows OS (UNIX/Linux/OS X is a plus) - RDBMS (PostgreSQL preferred; MS SQL Server, Oracle, IBM DB2 a plus) - Web application servers (Apache Tomcat required; WebSphere, IIS, JBoss, WebLogic a plus) - Cloud deployment (Kubernetes) - Security protocols (TLS, SSL, Kerberos, AD, LDAP) - Networking protocols (TCP/IP, NFS, DNS) and devices (load balancers)
- Development experience in Java, SQL, CGI, Perl, .NET, or C++ is a plus.
- Ability to manage multiple projects and customers in a dynamic environment.
ONE LAST THINGOpenText is more than a global technology leader—we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in ourEqual Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket atAsk HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.
Salary Range: $72,160 – $108, 240: Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.
AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.
