Walking alongside women who have experienced significant trauma and barriers to housing, food, and other basic needs, the Housing Focused Shelter Worker works closely with guests utilizing the Women’s Shelter by encouraging them in their journey and connecting them with programs and services so that they can have a positive, coordinated, and sustained exit from the shelter. The Housing Focused Shelter Worker will be expected to provide housing supports to clients by connecting them with internal and external resources in order to divert them as soon as possible from the shelter and ensure they are sustainably housed. A Housing Focused Shelter Worker is on the front line and responds to guest needs on an ongoing basis. The Housing Focused Shelter Worker fulfills the mission of The Mustard Seed by maintaining a high level of professionalism, and respect for all who enter the building and neighborhood. Crisis intervention, meaningful conversations, case management and conflict resolution are daily occurrences for this role.
Employment Type: Fixed Term, Full-time (June to December 2026)
Schedule: Tuesday to Saturday 2:00 p.m. to 10:00 p.m. or Tuesday to Saturday from 10:00 p.m. to 6:00 a.m.
Reporting to: Shelter Manager
Location: Women's Shelter, Calgary, AB
Number of Positions to Fill: 2
RFR#: 2100
MAJOR DUTIES AND RESPONSIBILITIES
- As the first point of contact for participants seeking support, you will be expected to provide excellent service that promotes dignity, kindness, and equity for all.
- Respond quickly to individuals in crisis, both inside and outside the building. This includes, but is not limited to, physical or mental health concerns, anger and aggression, and interpersonal crises. The worker must identify the crisis, minimize the harm to the individual and others, use de-escalation skills and assist the individual to explore healthy alternative options.
- Use case management tools to help shelter/drop-in participants work on short-term and long-term goals in relation to housing.
- Enforce shelter rules, expectations, and suspensions with participants when necessary.
- Practice conflict resolution and facilitate reconciliatory conversations.
- Provide support to community members seeking shelter by addressing basic needs.
- Assist with daily meal programs.
- Assist with various janitorial and maintenance tasks as needed to uphold the cleanliness and functionality of the shelter.
- Ensure the daily operation of the shelter, including tasks such as laundry, cleaning common areas, operating the locker room, conducting security checks, and supervising shelter activities.
- Model healthy relationships with community participants and volunteers through active listening, advising, providing appropriate referrals, and being open to spiritual conversations.
- Be a supportive and proactive member of the team, including volunteers and other visitors.
- Participate in staff training, attend staff meetings, and have one-on-one sessions with supervisor.
- Collect data and maintain accurate client records in CCMS using FDARP.
- Submit incident reports when necessary.
- Respect proper boundaries with participants.
- Provide and maintain a safe, clean environment for respite, for adult community participants.
- Take initiative and use critical thinking to assess situations and make appropriate decisions to support participants.
- Through a person-centered approach, you will encourage community participants to seek resources and services that support them in achieving their goals.
- Adhere to the privacy and confidentiality standards as outlined by FOIP and the Health Information Act.
- Perform other duties as assigned.
MINIMUM QUALIFICATIONS AND SKILLS
- 1 year of experience working with a marginalized population.
- Experience working within the culture of the inner city and/or with the less fortunate.
- A demonstrated passion to be involved in ending homelessness in Alberta is essential.
- Follow organizational protocols of front-line programs to completion.
- Experience doing case management & advocacy is considered an asset.
- Able to multi-task and demonstrate organizational skills with shifting priorities.
- Experience working in a volunteer-based organization is considered an asset.
- Strong communication (written and verbal) and conflict resolution skills.
- Customer service experience an asset.
- A self-starter with the ability to work in a cross-functional team.
- Strong desire to work with a marginalized and vulnerable population.
- Desire to serve in a Christian Street ministry.
WORKING CONDITIONS
- This position involves working in a challenging and potentially volatile environment where you may encounter racial slurs, name-calling, and derogatory comments from community members. It requires resilience, conflict resolution skills, and the ability to maintain professionalism and composure in the face of adversity. Training and support will be provided to ensure your safety and well-being.
- The working environment for this position requires moderate amounts of walking, climbing, standing, sitting, lifting, carrying, and daily interactions with colleagues and guests.
- This position is often fast-paced and requires moderate amount of mental effort to analyze information and problem solve.
- This position requires varied mental and emotional effort, must be able to respond appropriately to intense situations, provide conflict resolution, work directly with clients at risk.
- This position requires the training in usage of a two-way radio communications; MS Office based computer programming, as well as the HMIS database system, FDARP, FOIP, First aid, NVCI, and SafeTALK
ADDITIONAL REQUIREMENTS
- An Employment Background Check is required for all positions at The Mustard Seed.
- As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
- Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer.
NOTE
- Your privacy is important to us. The information we collect is used solely for consideration for employment.
- We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
- Please visit our careers (https://theseed.easyapply.co/) page to see more job opportunities.
